Senior Service Advisor

Eastern Western Motor Group; Newbridge; On-site; GBP 30,000 - 35,000; Full time

Job summary

An established industry player is seeking a Senior Service Advisor to join their dynamic team. In this role, you will engage with customers, assess their vehicle service needs, and provide clear communication regarding estimates and authorizations. You'll also oversee workshop management and financial performance while ensuring high levels of customer satisfaction. This forward-thinking company values its employees, offering generous holiday allowances, industry-leading training, and a range of colleague benefits. If you're passionate about customer service and automotive care, this opportunity is perfect for you!

Benefits

Birthday off

Colleague Discounts

Industry leading training

Generous Holiday Allowance

Pension plan

Death in service scheme

Access to staff saving club

Study days off

Vehicle Introduction Bonus

Qualifications

• Strong customer service and communication skills are essential for this role.
• Experience in financial oversight and workshop management is preferred.

Responsibilities

• Greet customers and assess their vehicle service needs professionally.
• Prepare accurate invoices and monitor department financial performance.
• Support fellow Service Advisors and maintain customer satisfaction.

Skills

Customer Service

Communication Skills

Financial Oversight

Workshop Management

Education

High School Diploma

Automotive Service Advisor Certification

Job description

Job Description

Senior Service Advisor

Mercedes Benz Newbridge

Salary up to £30,000. OTE £35,000

Colleague Benefits

• Enjoy your birthday off on us every year!
• Colleague Discount - We offer excellent discounts on new and used car purchases, parts and servicing across all our brands.
• Industry leading training and development opportunities.
• Generous Holiday Allowance - Your free time matters to us! We give all our employees up to 40 days annual leave each year.
• Your Family Matters - As a family run Company, your family matters to us. We offer our employees a pension plan, death in service scheme and access to our staff saving club. We also offer free corporate passes for Five Sister Zoo, Almond Valley and many more local attractions!
• YourDiscounts is our retail discount partner. You can save hundreds of pounds on everything from holidays to your weekly shopping!
• Vehicle Introduction Bonus - Earn £100 by referring a friend or family member to purchase a car at one of our Dealerships.
• Up to 5 study days off per annum, plus time off for any exams.

Role Overview

1. Customer Interaction & Needs Assessment: Greet customers professionally, assess their vehicle service or repair needs, and provide informed recommendations.
2. Work Estimates & Communication: Provide clear estimates, obtain authorisation for additional work, and maintain transparency with customers regarding service.
3. Workshop Management & Records: Monitor workshop progress, manage workload efficiently, and maintain detailed records of customer instructions and work.
4. Financial Oversight & Invoicing: Prepare accurate invoices, monitor department financial performance, and implement corrective actions for improvement.
5. Team Collaboration & Customer Satisfaction: Address complaints promptly, maintain a professional reception area, and support fellow Service Advisors in a team environment.