Senior Fraud Customer Service Advisor

Lloyds Banking Group; Dundee; On-site; GBP 28,000 - 35,000; Full time

Job summary

Join a forward-thinking organization as a Senior Fraud Customer Service Advisor, where you'll play a crucial role in protecting customers from fraud. With a focus on empathy and problem-solving, you'll help clients navigate stressful situations and regain confidence in their finances. This role offers a comprehensive training program and a supportive environment, along with competitive benefits including a market-leading pension and private medical coverage. Be part of a diverse team dedicated to making a difference in customer care.

Benefits

Market-leading pension contribution

Company-paid private medical benefit

Annual performance-related bonus

Discounted shopping

Generous parental leave policies

Wellbeing initiatives

22 days' holiday plus bank holidays

Qualifications

• Ability to support customers through stressful situations.
• Strong problem-solving skills to find solutions.

Responsibilities

• Act as the first line of defense against fraud.
• Investigate suspicious transactions and provide customer reassurance.

Skills

Empathy

Problem-solving

Attention to detail

Resilience

Job description

Job Description

Senior Fraud Customer Service Advisor Location: Glasgow Salary: £28,073 Hours: Full Time (35 hours) 4-Day Week Pattern Do your best work. Live your best life – and help others do the same. Life moves fast, and our customer care roles do too.

That’s why we offer flexible working patterns designed to help you balance your career with what matters most. When fraud happens, customers need someone they can trust. That’s where you come in .

As a Senior Fraud Customer Service Advisor, you’ll be the first line of defence, helping customers protect their money, resolve disputes, and regain confidence in their finances. Every day, you’ll handle calls from customers who have spotted suspicious transactions, fallen victim to scams, or had their accounts compromised. You’ll work quickly and carefully to investigate, find solutions, and give them the reassurance they need.

You’ll also use your keen eye for detail to spot trends and prevent future fraud cases. What we need from you Empathy and resilience – You’ll support customers through stressful situations. A sharp mind – You’ll identify fraud patterns and act fast.

A commitment to problem-solving – You’ll leave no stone unturned to find solutions. We’ll set you up for success. You’ll get a comprehensive six-week on-site training programme to equip you with the skills and knowledge you need to handle complex fraud cases with confidence.

We put you first, so you can put our customers first. Join us, and you’ll have access to benefits that support your wellbeing, finances, and future: A market-leading pension contribution of up to 15% Company-paid private medical benefit through BUPA Annual performance-related bonus Discounted shopping at hundreds of UK retailers 22 days' holiday plus bank holidays, with the option to buy more Wellbeing initiatives and generous parental leave policies And from 1st April , your salary package will increase as part of our annual pay review. Be part of something bigger.

At Lloyds Banking Group, we’re building a diverse, inclusive, and forward-thinking organisation where you can be yourself. Ready to make a difference? Apply now.