Senior Service Advisor

Jago Consultants; Hindhead; On-site; GBP 25,000 - 40,000; Full time

Job summary

A prestigious car dealership is seeking a Service Advisor to join their team. The role involves greeting customers, booking vehicles, and ensuring exceptional service and customer rapport. The ideal candidate will have strong communication skills and a full driving license.

Qualifications

• Ability to meet deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication.
• Full driving license.

Responsibilities

• Meet and greet customers in a friendly manner.
• Book vehicles into the workshop and track progress.
• Provide exceptional customer service and maintain relationships.

Skills

Customer Service

Teamwork

Communication

Job description

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We are working with a Prestige Car Dealership, who are actively looking for a Service Advisor to join their friendly team.

Salary – £25,000 Basic OTE £40,000

Senior Service Advisor Duties include:

• Meeting and greeting customers in a friendly and courteous manner throughout the day.
• Booking vehicles into the technical workshop.
• Liaising with the technical workshop to keep track of the vehicles’ progress and ensuring the vehicle is ready at the promised time.
• Providing exceptional customer service, including establishing customers' onward travel arrangements, updating customers whilst their car is in our workshop, handing over vehicles after service work, and maintaining ongoing relationships with your customers.
• Maintaining thorough product knowledge and updating your knowledge through manufacturer-led training.
• Adopting a sales approach regarding upsell.
• Maintaining good housekeeping standards and orderly administration of your work.

About our requirements

We expect you to demonstrate skills that will prove very beneficial in the position, including:

• Ability to work to deadlines and targets.
• Strong teamwork skills.
• Confident and professional communication skills.
• Full driving license.

Our client is particularly looking for someone with strong customer service skills, excellent customer rapport, and the ability to deliver great CSI results, along with confidence in up-sell opportunities.