Senior Service Advisor

The Solution Auto; London; On-site; GBP 35,000 - 53,000; Full time

Job summary

A leading automotive company in SE London is seeking a Senior Service Advisor. In this role, you will be the main point of contact for customers, ensuring excellent service and communication throughout the service process. Candidates must have prior experience in the motor industry and a valid UK driving license.

Benefits

Company car after probation

Training & development opportunities

Industry-leading benefits package

Qualifications

• Experience as a Service Advisor in the motor industry is essential.
• Valid, clean UK driving licence held for at least 12 months.
• Eligible to work in the UK.

Responsibilities

• Main contact for customers throughout their service journey.
• Maintain customer relationships and expectations.
• Ensure accurate completion of service documentation.

Skills

Customer Service

Communication

Relationship Management

Job description

Senior Service Advisor - Premium Automotive Brand

SE London

As a Senior Service Advisor, you'll be the main point of contact for customers throughout their service journey, from initial consultation to vehicle handover. You'll ensure all work is clearly communicated, professionally managed, and completed to a high standard, while maintaining strong customer relationships and expectations.

Key responsibilities include:

• Greeting customers warmly and professionally throughout the day
• Keeping customers informed about service progress and any additional work needed
• Delivering excellent service through clear, consistent communication
• Maintaining up-to-date knowledge of available aftersales products and services
• Ensuring timely and accurate completion of all service documentation
• Coordinating job allocation with workshop technicians based on time and capability
• Overseeing the care and presentation of customer vehicles before return

We're looking for someone who:

• Has previous experience as a Service Advisor or in a similar role within the motor industry (essential)
• Holds a valid, clean UK driving licence (held for at least 12 months)
• Is eligible to work in the UK

Package:

• Base Salary: 35,000
• On-Target Earnings (OTE): 45,000- 53,000+ per annum
• Benefits: Company car (after the probation period), training & development opportunities, and an industry-leading benefits package
• Working Hours:
• Monday to Friday: 8:00am - 6:00pm
• Saturday: 8:00am - 12:30pm (1 in 3 Saturdays, paid as additional hours)

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission