Senior Service Advisor

Jago Consultants; Southampton; On-site; GBP 30,000 - 38,000; Full time

Job summary

A leading multi-franchise dealership in Southampton seeks a Senior Service Advisor to provide top-notch customer service and manage the service department. This full-time, permanent role offers excellent training, genuine career progression, and a salary of up to £38,000 per year. Candidates should possess strong organizational and communication skills, with prior knowledge of the motor trade preferred.

Benefits

30 days holiday including Bank Holidays

Excellent training and career progression

Wellness Programs and Employee Assistance Program

Employee Recognition Awards

Employee benefit scheme with Perkbox

Employee Discount

Qualifications

• Competency in numeracy, literacy and IT.
• Excellent organisational skills with the ability to work well under pressure.
• Knowledge of the motor trade is essential.

Responsibilities

• Act as the point of contact for customers needing servicing or repairs.
• Manage flow of information between the workshop and customer.
• Coach and manage the workload of other service advisors.

Skills

Numeracy

Literacy

IT

Organizational Skills

Knowledge of the Motor Trade

Team Player

Tools

Pinnacle

Job description

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I amworking with a highly successful, family run multi-franchise group of dealerships. Since we started in 1995 we have won many industry awards, including several from the manufacturers that we are partnered with.

If you believe that you have that “emotional spark” that comes with an enthusiastic and motivated character and you can add an empathetic, attentive and friendly personality to our team, then please read on and apply…..

We have an exciting opportunity for a Senior Service Advisor to join our team in a challenging and diverse role.

You will be a strong communicator and be able to influence where needed. The role of a Senior Service Advisor is a busy one, with no two days the same but also rewarding.

This is an excellent opportunity for your dedication and commitment to shine with Richmond Motor Group. In return the company offers genuine career progression, specific manufacturer training, generous bonus schemes and incentives.

• Full time, permanent position.
• 30 days holiday (including Bank Holidays).
• Excellent training and genuine career progression
• Wellness Programs and Employee Assistance Program
• Employee Recognition Awards
• Employee benefit scheme with Perkbox for high street and online discounts
• Employee Discount

Responsibilities

• Being the point of contact for customers requiring servicing or repair to their vehicles.
• Manage the flow of information between the workshop, the rest of the business and the customer. ·
• To handle customer enquiries and queries promptly and efficiently. · Qualify service needs and establish understanding and an agreement with the customer of the work to be carried out. ·
• Accurately maintain the service department loading system in line with workshop capacity. ·
• Manage the handover and administration of loan vehicles. Explain the work carried out on vehicle ensuring customers full understanding and authorisation.
• Overseeing the service advisors, coaching and managing their workloads
• Working directly with the workshop controller and parts manager
• Reporting directly to the aftersales manager

Skills Required

• Competency in numeracy, literacy and IT
• Excellent organisational skills, and work well under pressure
• Knowledge of the motor trade
• Good team player
• Experience with Pinnacle or another dealer management system (preferred)
• Full UK driving licence

Job Types: Full-time, Permanent

Salary: Up to £38,000.00 per year

Hours: Mon to Fri 8am to 6pm alternative Saturdays on rota