Senior Service Advisor

Perfect Placement; Eastleigh; On-site; GBP 32,000 - 38,000; Full time

Job summary

A leading family-run prestige dealer in Eastleigh is looking for an Automotive Service Advisor to join their busy Aftersales Department. Offering a competitive salary and excellent work-life balance, this role demands experience in customer service and a passion for automotive technology. Join a supportive team and enjoy future development opportunities alongside extensive training.

Benefits

22 Days Holiday + Bank Holidays, Rising with Service

Company Pension

Full Systems & Process Training, with manufacturer accreditations

Company Discounts

Supportive Management Structure

Qualifications

• Experience as an Automotive Service Advisor, ideally within the premium sector.
• Full UK Driving Licence required.
• Passion for customer service and automotive industry.

Responsibilities

• Greet customers and provide information on repairs.
• Schedule and book appointments for vehicle service.
• Maintain customer relationships for repeat business.

Skills

Customer service

Communication

Organisational skills

Problem-solving

Attention to detail

Automotive technology understanding

Tools

Drive/CDK/Kerridge

Job description

Automotive Service Advisor required in Eastleigh, Hampshire.

• Basic Salary up to £32,000, OTE £38,000
• Prestige Main Dealer
• Monday – Friday 08:00 – 18:00, 1 in 5 Sat’s 08:00 – 12:00!
• Great Work Life Balance
• Eastleigh, Hampshire

Our client is a family run, High volume prestige main dealer with an annual turnover of over £100 million. They are strong within both their corporate and retail sales departments and are well known both within Southampton, Winchester and nationally for their service. They are currently seeking a Service Advisor preferably with motor trade experience and passion for all things automotive.

Our Client has a state-of-the-art showroom, with the latest technology to impress and inspire customers and employees alike. With one of the largest used car offerings in the area, and over 25 years of experience of working alongside a prestigious manufacturer.

Due to an increase in demand, they are currently requiring a Service Advisor for their busy Aftersales Department!

This role would suit individuals with automotive Service Advisor experience, ideally within the premium sector. They require individuals with high attention to detail, a passion for customer service, alongside excellent communication skills.

We’ve worked with this client for several years, and they have helped multiple employees push forward within their career.

What’s in it for you as a Service Advisor?

• A Competitive Basic Salary – Basic Salary up to £32,000
• On target earnings of £38,000
• Monday – Friday 08:00 – 18:00,
• 1 in 5 Weekends, Sats 08:00 - 12:00
• 22 Days Holiday + Bank Holidays, Rising with Service
• A supportive Management Structure
• Company Discounts
• Full Systems & Process Training, with manufacturer accreditations available
• Company Pension
• Future Development Opportunities with a large Group.

Duties of a Service Advisor with our Client:

• Meeting and greeting customers.
• Provide customers with information and advice on repairs, explaining the repair estimate with the customer & ensuring customer agrees to all work.
• Call customers to advise them about service changes or car pick-up times.
• Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up.
• Filing paperwork, ensuring all invoices are accurate.
• Taking Payment for agreed repair.
• Assist Manager with the branch’s workflow and schedule.
• Maintain positive customer relationships to always ensure repeat business and brand protection.

What our client expects of their Service Advisors:

• Enjoy working in a fast-paced environment.
• A strong understanding of automotive technology and the automotive industry
• Proficiency with industry-specific software, preferably Drive/CDK/Kerridge.
• Excellent customer service, interpersonal and communication expertise.
• Strong organisational, decision-making, and problem-solving skills.
• Organisational skills and work well under pressure.
• Good team player.
• You will hold a Full UK Driving Licence.

We will not send your CV to a job until we have spoken to you so it is imperative that you provide a daytime contact number preferably your mobile number.

If you are interested in hearing more about this Service Advisor or Senior Service Advisor vacancies we have in Southampton,Winchester, and Hampshireplease do not hesitate to contactMartin Bane at Perfect Placement today.

At Perfect Placement, we specialise in Motor Trade Jobs, so if you are looking to improve your Automotive Career, please get in touch with us today. We are the leading UK Motor Trade Recruiters with over 1,400 Automotive Vacancies across the whole of the UK.