Senior Customer Service Advisor

Koin Limited; Poole; On-site; GBP 25,000 - 35,000; Full time

Job summary

Koin Limited is seeking a Senior Customer Service Advisor to enhance customer experience using cutting-edge AI technology. This role involves responding to customer queries, managing team performance, and collaborating with various departments to ensure exceptional service. Join a dynamic team dedicated to providing a 5-star experience.

Benefits

Comprehensive benefits package

State-of-the-art technology

Increased holiday allowance

Social events

Career advancement opportunities

Qualifications

• Experience in customer support or related fields.
• Experience in team management and delegation.
• Interest in AI and innovative technology (training provided).

Responsibilities

• Respond to customer queries with timely, accurate, and helpful information.
• Manage and optimise AI performance to ensure high customer satisfaction.
• Drive 5-star reviews by providing exceptional service and exceeding expectations.

Skills

Communication

Interpersonal Skills

Organisational Skills

Adaptability

Team Management

Job description

Senior Customer Service Advisor

Are you a customer service superstar with a passion for using cutting-edge AI technology to enhance customer experience and drive 5-star reviews? If yes, then we have the perfect role for you! Join us as a Senior Customer Service Advisor and be part of our mission to provide excellent customer service to our valued customers.

At The Koin Club and Tilly Pig, we're dedicated to leveraging the latest AI technology to optimise customer experience and foster international collaboration. As our new Senior Customer Service Advisor, you'll play a vital role in this mission. You'll work with market-leading AI tools to deliver world-class customer service.

Key Responsibilities:

• Respond to customer queries with timely, accurate, and helpful information.
• Manage and optimise AI performance to ensure high customer satisfaction.
• Handle escalated customer queries and ensure prompt resolution.
• Drive 5-star reviews by providing exceptional service and exceeding expectations.
• Monitor customer feedback and identify opportunities to improve the customer experience.
• Collaborate with the Product Development team to stay informed about upcoming products and communicate effectively with customers.
• Work with Marketing and Operations teams to understand campaigns and ensure efficient order processing.
• Manage key accounts for top spenders.
• Delegate tasks related to customer queries, payment disputes, returns, refunds, orders, reviews, and subscriptions.
• Coordinate with our team in Asia for a seamless customer experience across regions.

We offer a comprehensive benefits package including a modern HQ with state-of-the-art technology, Mac computers, bank holidays off, increased holiday allowance, social events, hi-tech coffee and juice machines, and free parking. We also support professional growth and career advancement opportunities. Join our supportive and dynamic team today!

Requirements:

• Experience in customer support or related fields.
• Experience in team management and delegation.
• Excellent communication and interpersonal skills.
• Strong organisational skills for managing multiple tasks.
• Assertive with high standards.
• Positive, upbeat, and adaptable attitude.
• Interest in AI and innovative technology (training provided).

This is an incredible opportunity to elevate your customer service career by working with cutting-edge AI technology. If you're passionate about delivering excellent service, driving reviews, and leveraging AI to enhance customer experience, we want to hear from you.

Please note: If you are not a passport holder of the country for the vacancy, you may need a work permit. Check our Blog for more information. Do not provide bank or payment details when applying. All applications should be made via the 'Apply now' button.

Created on 22/06/2025 by TN, United Kingdom