Senior Service Advisor

Lookers Motor Group Limited; Belfast; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading automotive company in Belfast is seeking a Senior Service Advisor to enhance customer satisfaction and provide exceptional service. The role involves booking services, advising customers, and managing interactions in a fast-paced environment. Candidates should have strong communication skills and a passion for customer service, with opportunities for career progression.

Qualifications

• Experience in a similar role within the automotive industry is preferred.
• High energy and a warm personality are essential.
• Ability to explain technical information clearly.

Responsibilities

• Booking MOTs, services, and repair work for customers.
• Advising customers about warranty cover and upselling.
• Managing a high volume of customer interactions daily.

Skills

Communication

Customer Service

Teamwork

Tools

Kerridge

ADP

Job description

OTE

GBP £36,000.00/Yr.

Overview

Charles Hurst Peugeot Belfast

Contract Type: Permanent, full-time

Salary: OTE up to £28,000 + Bonus up to £6,000

Working Hours: Monday - Thursday 8am-5.30pm, Friday 8am to 5pm, Saturday 9am to 1pm on rota basis

Charles Hurst Peugeot Belfast is recruiting for an experienced and dedicated Senior Service Advisor / Executive to join our Aftersales Team on-site. You will work alongside our aftersales team to provide Charles Hurst's first-class customer service, ensuring exceptional customer satisfaction and a seamless customer journey.

Joining our friendly aftersales team, you will be a team player with exceptional communication skills to build rapport with colleagues and customers. You will report to our Aftersales Manager Noel, who will help enhance your knowledge and experience along with the team, allowing you to develop your skills and establish a strong career within the industry. This is an opportunity not to be missed!

As a Senior Service Advisor, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression within Charles Hurst!

Responsibilities

1. Booking MOTs, services, and other repair work for our customers while prioritizing their needs and preferences to ensure a seamless experience.
2. Advising customers about warranty cover and upselling additional parts/accessories that will benefit the customer and enhance their vehicle experience.
3. Liaising with the full Aftersales department to organize and schedule appointments, ensuring efficient workload management and high-quality service delivery.
4. Managing a high volume of customer interactions daily, including telephone calls and online booking queries, ensuring each customer feels valued and informed.
5. Informing customers of turnaround times and ensuring effective communication throughout the time a customer’s car is in the workshop, providing updates and addressing any concerns.
6. Maintaining accurate customer records and updating systems when bookings are made, ensuring smooth follow-up and continued customer engagement.

To succeed as an aftersales executive at our busy dealership, you should have high energy, a warm personality, and a passion for delivering first-class customer experiences. Excellent communication skills and the ability to build rapport easily are essential, along with the ability to explain technical information clearly and concisely. Experience using Kerridge / ADP is advantageous, as well as knowledge of other dealer systems.

You should be a great team player but also able to work independently, using your own initiative. We encourage applications from those who have worked in similar roles within the automotive industry and share a passion for customer service and cars!

If your skills and experience match our requirements, please apply today. A member of our Talent Acquisition Team will be in touch.

Charles Hurst is an equal opportunities employer committed to a discrimination-free, inclusive work environment. We support our employees in bringing their whole selves to work and reaching their full potential. Successful applicants will undergo relevant employment checks, including verification of recent employment, address, credit history, criminal record, and, if applicable, driver’s license verification.