Senior Service Advisor

Ethos Foundation; Arnold; On-site; GBP 28,000 - 30,000; Full time

Job summary

A leading company is looking for a Senior Service Advisor to enhance their team in Nottingham. The ideal candidate will have strong customer service skills and be proactive in managing workshop operations. This full-time role offers a competitive salary with bonus potential, supportive work environment, and great opportunities for career growth.

Benefits

Competitive salary with bonuses

No Sundays or bank holiday work

Company pension scheme

Staff discounts on services

Loyalty rewards

Fun company events

Real growth opportunities

Qualifications

• Solid experience in customer service; automotive experience is a bonus.
• Confident on the phone and comfortable using computers.
• Ability to stay calm under pressure.

Responsibilities

• Communicate with customers in person and over the phone.
• Assign work to technicians promptly and explain repairs clearly.
• Manage email inquiries and book customer appointments.

Skills

Customer service

Communication

Teamwork

Job description

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We're Hiring: Service Advisor - Nottingham

Start Date: ASAP

Salary: £28,000 basic + bonus potential (OTE up to £30k)

Hours

• Monday to Friday: 8:30am - 5:30pm
• Alternate Saturdays: 8:30am - 1:00pm
  
  

About The Role

We're looking for a friendly and organised Service Advisor to join our team in Nottingham. If you've got great customer service skills and enjoy working in a fast-paced environment, this could be a perfect fit.

What You'll Be Doing

• Talking to customers both in person and over the phone-clear communication is key.
• Keeping things running smoothly in the workshop by assigning work to our technicians promptly.
• Explaining repairs to customers in a way they'll understand and getting approval for the work.
• Ordering parts from suppliers and logging them into the system when they arrive.
• Managing email enquiries and booking in customer appointments.
• Supporting your team and managers with key admin tasks.
• Following company procedures and completing training as needed.
  
  

What We're Looking For

• Solid experience in customer service-automotive industry experience is a bonus, but not a must.
• Confident on the phone and comfortable using computers.
• Someone who can stay calm under pressure and keep things moving.
• A team player who's ready to pitch in wherever needed.
  
  

What You'll Get In Return

• A competitive salary with bonus potential (earn up to £30k).
• No Sundays or bank holiday work.
• Company pension scheme.
• Staff discounts on servicing, MOTs, and repairs.
• Loyalty and long-service rewards.
• A staff referral programme.
• Fun company events.
• Real opportunities to grow your career in a supportive environment.
  
  

Job Type: Full-time

Salary: £28,000-£30,000 per year

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Administrative and Support Services

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