Senior Security Officer

Mitie Group plc.; Liverpool; On-site; GBP 18,000 - 26,000; Full time

Job summary

Mitie Group plc. seeks a Senior Security Officer to lead a team at Liverpool ONE Shopping Centre. You will oversee security officers, maintain a visible presence, and ensure safety for customers, staff, and visitors.

Responsibilities include coaching the team, following procedures, producing incident reports, and coordinating with emergency services as needed. Prior security leadership and a valid SIA licence are essential.

Qualifications

• Previous security experience.
• Proven experience managing security team within a commercial, retail, or corporate environment.
• Valid SIA Licence Door Supervision.
• Strong communication skills and a professional, customer-focused approach.
• Reliable, detail-oriented, and committed to high standards.

Responsibilities

• Directly line manage, motivate, and inspire Security Officers to achieve high standards.
• Conduct regular team briefings and cascade updates from Security Operations Manager.
• Set clear performance goals and daily responsibilities for the team.
• Address conduct, uniform, or punctuality issues promptly and fairly.
• Assist in interviewing and onboarding frontline officers and support staff.
• Provide professional security service in line with site instructions and procedures.
• Complete incident reports and maintain detailed notebook entries.
• Liaise with emergency services and Mitie's Control Centre as required.

Skills

Previous security experience

Team leadership

SIA Licence Door Supervision

Communication skills

Customer-focused approach

Job description

Location: Liverpool ONE Shopping Centre
Pay Rate: 16.09
Shifts: Hours of work a rolling pattern of 4 days working and 4 days off, 07:00-19:00.

About the Role

Mitie is seeking a professional and motivated Senior Security Officer to join our team at Liverpool ONE Shopping Centre. This role offers the opportunity to lead a team of security officers and work in a busy retail environment where you will play a vital role in protecting people, property, and assets while delivering an exceptional level of service.

You will be responsible for leading a team of security officers in maintaining a visible security presence through patrols, ensuring compliance with site procedures, and contributing to a safe and welcoming environment for customers, staff, and visitors.

Key Responsibilities

Managerial Duties

• Directly line manage, motivate, and inspire Security Officers to achieve exceptional customer service and professional standards
• Conduct and attend regular team operational briefings, toolbox talks, and cascade key corporate updates from the Security Operations Manager
• Set explicit, clear performance goals, daily responsibilities, and expected behavioral standards for your team
• Address early-stage team conduct, uniform, or punctuality issues promptly, creating a culture of personal accountability
• Assist in the interviewing and selection processes for onboarding new frontline officers and support personnel
• Foster an inclusive, supportive, and communicative environment where team collaboration thrives
• Mentor Security Officers to build their own skillset and capabillities.

Operational Duties

• Provide a professional security service in accordance with site Assignment Instructions (AIs)
• Ensure compliance with UK legislation, Mitie policies, and site procedures
• Review Assignment Instructions regularly and suggest improvements where appropriate
• Complete accurate incident reports and detailed notebook entries
• Conduct check calls at allocated times and follow site schedules
• Liaise with emergency services and Mitie's Communication Centre when required

Safety and Security

• Identify and report Health and Safety hazards promptly
• Remain alert to potential threats and respond appropriately
• Handle challenging situations calmly and professionally
• Use initiative and teamwork to prevent loss, damage, or disruption

Training and Development

• Complete all mandatory training and site-specific competencies
• Undertake additional training to support continuous professional development
• Use technology effectively to meet operational objectives
• Ensure SIA licence renewals are completed at least 16 weeks before expiry

What We Are Looking For

• Previous security experience
• Proven experience managing security team within a commercial, retail, or corporate environment
• Valid SIA Licence Door Supervision
• Strong communication skills and a professional, customer-focused approach
• Reliable, detail-oriented, and committed to high standards