Senior Security Officer

Mitie Cleaning & Hygiene Services; Liverpool City Region; On-site; GBP 22,000 - 23,000; Full time

Benefits offered by this job

Flexible benefits

Virtual GP

Salary Finance

Cycle-to-work

Job summary

Mitie Cleaning & Hygiene Services is seeking a Senior Security Officer for Liverpool ONE Shopping Centre. You will lead a security team, ensure visible presence, and safeguard people, property, and assets while delivering excellent service.

The role involves managerial and operational duties, including briefings, performance management, incident reporting, and collaboration with emergency services to maintain a safe shopping environment.

Qualifications

• Minimum security experience in a commercial, retail, or corporate setting.
• Proven ability to lead a team of security officers.
• SIA Licence Door Supervision is required.

Responsibilities

• Directly line manage, motivate, and inspire Security Officers to deliver high service standards.
• Conduct team briefings and set clear performance goals for the group.
• Oversee patrols, incident reports, and liaison with emergency services as needed.
• Maintain compliance with site procedures and UK legislation.

Skills

Security experience

Team leadership

SIA Door Supervisor

Communication skills

Reliability

Job description

Better places, thriving communities.

Location: Liverpool ONE Shopping Centre

Pay Rate: 16.09

Shifts: Hours of work a rolling pattern of 4 days working and 4 days off, 07:00-19:00.

About The Role Mitie is seeking a professional and motivated Senior Security Officer to join our team at Liverpool ONE Shopping Centre. This role offers the opportunity to lead a team of security officers and work in a busy retail environment where you will play a vital role in protecting people, property, and assets while delivering an exceptional level of service.

You will be responsible for leading a team of security officers in maintaining a visible security presence through patrols, ensuring compliance with site procedures, and contributing to a safe and welcoming environment for customers, staff, and visitors.

Key Responsibilities

Managerial Duties

• Directly line manage, motivate, and inspire Security Officers to achieve exceptional customer service and professional standards
• Conduct and attend regular team operational briefings, toolbox talks, and cascade key corporate updates from the Security Operations Manager
• Set explicit, clear performance goals, daily responsibilities, and expected behavioral standards for your team
• Address early-stage team conduct, uniform, or punctuality issues promptly, creating a culture of personal accountability
• Assist in the interviewing and selection processes for onboarding new frontline officers and support personnel
• Foster an inclusive, supportive, and communicative environment where team collaboration thrives
• Mentor Security Officers to build their own skillset and capabillities.

Operational Duties

• Provide a professional security service in accordance with site Assignment Instructions (AIs)
• Ensure compliance with UK legislation, Mitie policies, and site procedures
• Review Assignment Instructions regularly and suggest improvements where appropriate
• Complete accurate incident reports and detailed notebook entries
• Conduct check calls at allocated times and follow site schedules
• Liaise with emergency services and Mitie's Communication Centre when required

Safety and Security

• Identify and report Health and Safety hazards promptly
• Remain alert to potential threats and respond appropriately
• Handle challenging situations calmly and professionally
• Use initiative and teamwork to prevent loss, damage, or disruption

Training and Development

• Complete all mandatory training and site-specific competencies
• Undertake additional training to support continuous professional development
• Use technology effectively to meet operational objectives
• Ensure SIA licence renewals are completed at least 16 weeks before expiry

What We Are Looking For

• Previous security experience
• Proven experience managing security team within a commercial, retail, or corporate environment
• Valid SIA Licence Door Supervision
• Strong communication skills and a professional, customer-focused approach
• Reliable, detail-oriented, and committed to high standards

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK's leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family?

Why not share your experience with others about life at Mitie?