Security Officer at Mitie

Liverpool ONE; Liverpool; On-site; GBP 39,543,000 - 45,560,000; Full time

Benefits offered by this job

Flexible benefits platform Choices

Virtual GP for you and household

Salary Finance support

MiDeals high street discounts

Cycle-to-work scheme

Life cover

Mitie Stars recognition

Job summary

Mitie is seeking a professional and motivated Security Officer to join our team at Liverpool ONE Shopping Centre in the UK. You will maintain a visible security presence, protect people and assets, and deliver excellent service in a busy retail environment.

You will patrol, adhere to site procedures, complete reports, and liaise with emergency services when required. The role offers day and night shifts with a rolling pattern; SIA Licence is required.

Qualifications

• Previous security experience.
• Valid SIA Licence Door Supervision.
• Strong communication and a professional, customer-focused approach.
• Reliable, detail-oriented and committed to high standards.

Responsibilities

• Provide a professional security service in accordance with site Assignment Instructions (AIs).
• Ensure compliance with UK legislation, Mitie policies, and site procedures.
• Review Assignment Instructions regularly and suggest improvements where appropriate.
• Complete accurate incident reports and detailed notebook entries.
• Conduct check calls at allocated times and follow site schedules.
• Liaise with emergency services and Mitie’s Communication Centre when required.
• Identify and report Health and Safety hazards promptly.
• Remain alert to potential threats and respond appropriately.
• Handle challenging situations calmly and professionally.
• Use initiative and teamwork to prevent loss, damage, or disruption.

Skills

Security experience

SIA Licence Door Supervision

Communication skills

Customer-focused

Reliability / detail-oriented

Job description

Location: Liverpool ONE Shopping Centre
Pay Rate: Day Rate – £13.80 per hour & Night Rate – £15.90
Shifts: Hours of work a rolling pattern of 4 days working and 4 days off, 11am until 11pm. or 8am until 8pm. We also have casual relief officers for days and night shift.
Closing Date: 1st October 2026

ABOUT THE ROLE

Mitie is seeking a professional and motivated Security Officer to join our team at Liverpool ONE Shopping Centre. This role offers the opportunity to work in a busy retail environment where you will play a vital role in protecting people, property, and assets while delivering an exceptional level of service.

You will be responsible for maintaining a visible security presence through patrols, ensuring compliance with site procedures, and contributing to a safe and welcoming environment for customers, staff, and visitors.

KEY RESPONSIBILITIES

Operational Duties

• Provide a professional security service in accordance with site Assignment Instructions (AIs)
• Ensure compliance with UK legislation, Mitie policies, and site procedures
• Review Assignment Instructions regularly and suggest improvements where appropriate
• Complete accurate incident reports and detailed notebook entries
• Conduct check calls at allocated times and follow site schedules
• Liaise with emergency services and Mitie’s Communication Centre when required

Safety & Security

• Identify and report Health and Safety hazards promptly
• Remain alert to potential threats and respond appropriately
• Handle challenging situations calmly and professionally
• Use initiative and teamwork to prevent loss, damage, or disruption

Training & Development

• Complete all mandatory training and site-specific competencies
• Undertake additional training to support continuous professional development
• Use technology effectively to meet operational objectives
• Ensure SIA licence renewals are completed at least 16 weeks before expiry

WHAT WE ARE LOOKING FOR

• Previous security experience
• Valid SIA Licence Door Supervision
• Strong communication skills and a professional, customer-focused approach
• Reliable, detail-oriented, and committed to high standards

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 – giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Together our diversity makes us stronger.