Senior Securities Services Client Partner

Hsbc Global Services Limited; England; On-site; GBP 70,000 - 90,000; Full time

Job summary

HSBC is seeking a Senior Account Manager – Account Management, Securities Services, to drive client retention and engage with senior stakeholders across multiple jurisdictions. You will align product management, service delivery and client management to deliver value while maintaining strong governance and compliance.

The role emphasizes client-facing leadership, proactive issue management, and deep knowledge of securities services, risk controls, and regulatory requirements.

Qualifications

• Experience in Securities Services and client management
• Ability to lead meetings and present to clients
• Track record in maintaining client relationships across products
• Understanding of regulations and controls in securities services

Responsibilities

• Client retention – work with product management, service delivery and client management to ensure high client satisfaction and a reference-able client base
• Create and maintain detailed client plans mapping organisational structure and key contacts in assigned clients
• Proactive management of issues across all products and jurisdictions by directing resources in each service component
• Capture, advocate and drive service improvement opportunities and prioritise change management agendas across the business
• Establish/adhere to an agreed governance framework and meeting schedules to deliver strong senior client engagement and comply with internal controls
• To be successful in this role you should have:
• Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management
• Sound understanding of controls, risk management (product and market) and mitigation techniques

Skills

Securities services experience

Client management

Communication skills

Leadership & meetings

Risk & controls understanding

Job description

HSBC is seeking a Senior Account Manager – Account Management, Securities Services, to drive client retention and engage with senior stakeholders across multiple jurisdictions. You will align product management, service delivery and client management to deliver value while maintaining strong governance and compliance.

The role emphasizes client-facing leadership, proactive issue management, and deep knowledge of securities services, risk controls, and regulatory requirements.