Senior Account Manager Securities Services

HSBC Holdings plc; Greater London; Sur place; GBP 70 000 - 100 000; Plein temps

Résumé du poste

HSBC Holdings plc is seeking a Senior Account Manager – Account Management, Securities Services in the UK. The role focuses on delivering a client-centric service proposition while adapting to automation and digitisation in servicing clients.

You will lead client engagement, manage governance, and work with product, service delivery and client management teams to retain and grow a reference-able client base. Strong communication and cross-functional collaboration are essential.

Qualifications

• Experience in Securities Services and client management.
• Strong communication and presentation skills, with ability to lead meetings.
• Track record in maintaining and retaining client relationships across services.
• Understanding of core commercial drivers and business performance.
• Ability to adapt to changing industry demands and clients.
• Ability to operate across a complex organisation and align HSBC agenda.
• Proven team-player with ability to contribute to department strategy.
• Solid understanding of controls, risk management and mitigation techniques.

Responsabilités

• Client retention – collaborate with product management, service delivery and client management to ensure satisfaction and reference-able clients.
• Create and maintain detailed client plans mapping organisational structure and key contacts.
• Proactively manage issues across all products and jurisdictions by directing resources.
• Capture and drive service improvement opportunities and prioritise change agendas.
• Establish and adhere to governance framework and meeting schedules for senior client engagement.

Connaissances

Securities Services

Client management

Business implementation/change

Business development

Senior operational leadership

Description du poste

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking a professional to join our team in the role of Senior Account Manager – Account Management, Securities Services

a primary purpose of the role will be to ensure that we deliver a service proposition that recognises and adapts to changing client requirements as automation and digitisation reduce reliance on operational interaction day to day, and clients seek to extract additional, long term value from their service providers.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will be responsible for:

• Client retention – work in tandem with product management, service delivery and client management to ensure high levels of client satisfaction and a reference-able client base
• Create and maintain detailed client plans that effectively map the organisational structure and key contact points in the assigned clients
• Ensure proactive management of issues across all products and jurisdictions by directing the resources in each service component or jurisdiction
• Capture, advocate and drive service improvement opportunities and prioritise change management agendas across the business
• Establish/adhere to an agreed governance framework and meeting schedules to deliver strong senior client engagement and maintain full compliance with internal controls

To be successful in this role you should have:

• Relevant years of experience on Securities Services, client management, business implementation/change, business development and/or senior operational leadership experience
• Client facing with excellent communication and presentation skills, including an ability to lead and manage meetings
• Track record in maintaining and retaining client relationships across securities services products with an ability to help execute departmental strategy
• Understanding of core commercial and contractual drivers and business performance
• Proven ability to adapt to the changing demands of the industry, clients and internal stakeholders
• Proven capacity to operate across a complex organisation collaboratively, whilst ensuring that the agreed client/HSBC agenda is effectively managed
• Demonstrable quality track record as a team-player with the capacity to positively contribute to the department strategy
• Fully proficient in understanding the regulations that drive the securities services arena and in particular those that govern client management
• Sound understanding of controls, risk management (product and market) and mitigation techniques

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

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