Senior Securities Services Account Manager — Client Growth

HSBC Holdings plc; Greater London; Sur place; GBP 70 000 - 100 000; Plein temps

Résumé du poste

HSBC Holdings plc is seeking a Senior Account Manager – Account Management, Securities Services in the UK. The role focuses on delivering a client-centric service proposition while adapting to automation and digitisation in servicing clients.

You will lead client engagement, manage governance, and work with product, service delivery and client management teams to retain and grow a reference-able client base. Strong communication and cross-functional collaboration are essential.

Qualifications

• Experience in Securities Services and client management.
• Strong communication and presentation skills, with ability to lead meetings.
• Track record in maintaining and retaining client relationships across services.
• Understanding of core commercial drivers and business performance.
• Ability to adapt to changing industry demands and clients.
• Ability to operate across a complex organisation and align HSBC agenda.
• Proven team-player with ability to contribute to department strategy.
• Solid understanding of controls, risk management and mitigation techniques.

Responsabilités

• Client retention – collaborate with product management, service delivery and client management to ensure satisfaction and reference-able clients.
• Create and maintain detailed client plans mapping organisational structure and key contacts.
• Proactively manage issues across all products and jurisdictions by directing resources.
• Capture and drive service improvement opportunities and prioritise change agendas.
• Establish and adhere to governance framework and meeting schedules for senior client engagement.

Connaissances

Securities Services

Client management

Business implementation/change

Business development

Senior operational leadership

Description du poste

HSBC Holdings plc is seeking a Senior Account Manager – Account Management, Securities Services in the UK. The role focuses on delivering a client-centric service proposition while adapting to automation and digitisation in servicing clients.

You will lead client engagement, manage governance, and work with product, service delivery and client management teams to retain and grow a reference-able client base. Strong communication and cross-functional collaboration are essential.