Senior School IT & Network Technician

Ridgeway Academy; Welwyn Garden City; On-site; GBP 31,000 - 33,000; Full time

Job summary

Ridgeway Academy is seeking a Senior Network Technician to join the ICT team, delivering 1st and 2nd line IT support to staff and students. The role ensures reliable operation of IT services across the school, including devices, accounts, printing and network infrastructure.

Based at Ridgeway Academy, you will work with a Trust-wide ICT team, supporting Google Workspace, Microsoft 365 and security controls, with safeguarding duties for school IT systems.

Qualifications

• Windows 11 and Windows Server environments required.
• Google Workspace for Education administration knowledge beneficial.
• Microsoft 365 and Active Directory familiarity preferred.
• SCCM/Intune management experience desirable.
• Managed network infrastructure including switches, VLANs and TCP/IP.
• Experience installing, configuring and troubleshooting hardware and software.
• Printing and classroom technology familiarity.
• Cyber security principles: MFA, endpoint protection, patching.
• IT helpdesk processes and fault diagnosis skills.
• Safeguarding responsibilities related to school IT systems.

Responsibilities

• Provide 1st and 2nd line IT support to staff and students.
• Maintain devices, user accounts, printing and classroom technology.
• Support network infrastructure, Google Workspace and Microsoft 365 across the Trust.
• Collaborate with ICT colleagues and support Trust IT projects.

Skills

Windows 11/Server

Google Workspace admin

Microsoft 365/AD

SCCM/Intune

Network infrastructure

Hardware troubleshooting

Printing & classroom tech

Cyber security basics

Helpdesk processes

Safeguarding IT systems

Job description

Ridgeway Academy is seeking a Senior Network Technician to join the ICT team, delivering 1st and 2nd line IT support to staff and students. The role ensures reliable operation of IT services across the school, including devices, accounts, printing and network infrastructure.

Based at Ridgeway Academy, you will work with a Trust-wide ICT team, supporting Google Workspace, Microsoft 365 and security controls, with safeguarding duties for school IT systems.