Senior Salesforce Service Cloud & Agentforce Architect

Energy Jobline ZR; Leeds; On-site; GBP 90,000 - 140,000; Full time

Job summary

Energy Jobline ZR is seeking a Senior Salesforce Architect to lead end‑to‑end service cloud architecture and Agentforce implementations in a complex enterprise setting. You will drive target architecture, data models, integrations and security, while mentoring teams through release readiness.

The role requires hands‑on expertise with Apex, Lightning Web Components, Salesforce DX and strong DevOps practices across Azure DevOps, Copado or Gearset, with an emphasis on scalable, secure and

Qualifications

• Extensive technology delivery experience with strong hands‑on Salesforce implementation background (12+ years).
• Expert‑level Salesforce Service Cloud architecture in enterprise environments.
• Proven experience with trunk‑based development for enterprise Salesforce delivery.
• Strong CI/CD automation, environment management and rollback strategy.
• Experience in retail, eCommerce or high‑volume contact centre transformation is desirable.

Responsibilities

• Lead end‑to‑end technical architecture for Salesforce Service Cloud and Agentforce workstreams.
• Define target architecture for Service Cloud, Agentforce, integrations, security and data model.
• Design scalable Service Cloud capabilities: Case Management, Omni‑Channel, Knowledge, AI journeys.
• Provide hands‑on architecture guidance for agents, prompts, workflows and hand‑offs.
• Define DevOps strategy across Azure DevOps Boards, Repos, Pipelines, governance and deployments.
• Establish trunk‑based development, PR governance, quality gates and rollback controls.
• Design and govern CI/CD pipelines using Salesforce DX, Azure DevOps, Git, Copado or Gearset.
• Review designs, integration specs, code quality standards, test automation and release plans.
• Drive non‑functional design for performance, security, observability and compliance.
• Mentor leads and developers, resolve complex design issues and support release readiness.

Skills

Salesforce

Apex

Lightning Web Components

Flows

REST/SOAP APIs

Platform Events

Enterprise architecture

Agentforce configuration

Azure DevOps

CI/CD automation

Git

Copado

Gearset

DevSecOps

Tools

Salesforce DX

Copado

Gearset

Azure DevOps

Job description

Energy Jobline ZR is seeking a Senior Salesforce Architect to lead end‑to‑end service cloud architecture and Agentforce implementations in a complex enterprise setting. You will drive target architecture, data models, integrations and security, while mentoring teams through release readiness.

The role requires hands‑on expertise with Apex, Lightning Web Components, Salesforce DX and strong DevOps practices across Azure DevOps, Copado or Gearset, with an emphasis on scalable, secure and