Salesforce Service Cloud & Agentforce Technical Architect in Leeds

Energy Jobline ZR; Leeds; On-site; GBP 90,000 - 140,000; Full time

Job summary

Energy Jobline ZR is seeking a Senior Salesforce Architect to lead end‑to‑end service cloud architecture and Agentforce implementations in a complex enterprise setting. You will drive target architecture, data models, integrations and security, while mentoring teams through release readiness.

The role requires hands‑on expertise with Apex, Lightning Web Components, Salesforce DX and strong DevOps practices across Azure DevOps, Copado or Gearset, with an emphasis on scalable, secure and

Qualifications

• Extensive technology delivery experience with strong hands‑on Salesforce implementation background (12+ years).
• Expert‑level Salesforce Service Cloud architecture in enterprise environments.
• Proven experience with trunk‑based development for enterprise Salesforce delivery.
• Strong CI/CD automation, environment management and rollback strategy.
• Experience in retail, eCommerce or high‑volume contact centre transformation is desirable.

Responsibilities

• Lead end‑to‑end technical architecture for Salesforce Service Cloud and Agentforce workstreams.
• Define target architecture for Service Cloud, Agentforce, integrations, security and data model.
• Design scalable Service Cloud capabilities: Case Management, Omni‑Channel, Knowledge, AI journeys.
• Provide hands‑on architecture guidance for agents, prompts, workflows and hand‑offs.
• Define DevOps strategy across Azure DevOps Boards, Repos, Pipelines, governance and deployments.
• Establish trunk‑based development, PR governance, quality gates and rollback controls.
• Design and govern CI/CD pipelines using Salesforce DX, Azure DevOps, Git, Copado or Gearset.
• Review designs, integration specs, code quality standards, test automation and release plans.
• Drive non‑functional design for performance, security, observability and compliance.
• Mentor leads and developers, resolve complex design issues and support release readiness.

Skills

Salesforce

Apex

Lightning Web Components

Flows

REST/SOAP APIs

Platform Events

Enterprise architecture

Agentforce configuration

Azure DevOps

CI/CD automation

Git

Copado

Gearset

DevSecOps

Tools

Salesforce DX

Copado

Gearset

Azure DevOps

Job description

Job Description

Key Responsibilities:

• Lead end-to-end technical architecture for Salesforce Service Cloud and Agentforce implementation workstreams.
• Define target-state architecture covering Service Cloud, Agentforce, integration patterns, security model, data model, environment strategy and operational readiness.
• Design scalable Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted service journeys.
• Provide hands‑on architecture guidance for Agentforce agents, topics, actions, prompts, grounding, service workflows, escalation paths and human hand‑off patterns.
• Define enterprise DevOps strategy across Azure DevOps Boards, Repos, Pipelines, release governance, environment management and deployment automation.
• Establish Trunk‑Based Development practices, branching policies, pull request governance, automated quality gates and rollback controls.
• Design and govern CI/CD pipelines using Salesforce DX, Azure DevOps, Git and relevant Salesforce deployment tooling such as Copado or Gearset.
• Review and approve technical designs, integration specifications, code quality standards, test automation approach and release plans.
• Drive non‑functional design for performance, resilience, security, observability, compliance, maintainability and platform limits.
• Mentor technical leads and developers, resolve complex design issues and support production release readiness, cutover and post‑deployment assurance.

Key Skills:

• Advanced understanding of Apex, Lightning Web Components, Flows, Platform Events, REST/SOAP APIs, Salesforce data modelling and integration patterns.
• Expert‑level Salesforce Service Cloud architecture and implementation capability in enterprise environments.
• Strong hands‑on Agentforce implementation skills including agent configuration, prompt design, actions, topics, grounding, orchestration and service workflow validation.
• Strong Azure DevOps expertise covering Boards, Repos, Pipelines, Test Plans, release management and deployment governance.
• Deep understanding of CI/CD automation, automated quality gates, release approvals, environment management, versioning and rollback strategy.
• Hands‑on knowledge of Git, Salesforce DX, Copado, Gearset or equivalent deployment automation frameworks.
• Practical understanding of DevSecOps controls, secure configuration, permission models, sharing, compliance and platform‑limit management.
• Excellent communication, architecture documentation, technical governance, mentoring and problem‑solving skills.
• Desirable: Salesforce Certified Technical/Application/System Architect, Service Cloud Consultant or AI Specialist certification; Service Cloud Voice, Data Cloud, Einstein/AI or MuleSoft exposure.

Experience Required:

• Extensive technology delivery experience with strong hands‑on Salesforce implementation background (equivalent to 12+ years overall, 8+ years hands‑on Salesforce).
• Expert‑level Salesforce Service Cloud architecture experience in enterprise environments.
• Proven experience defining and implementing Trunk‑Based Development practices for enterprise Salesforce delivery.
• Strong track record designing and governing CI/CD automation, environment management and rollback strategy.
• Experience in retail, eCommerce or high‑volume contact centre transformation programmes is desirable.