Senior Salesforce CRM Transformation Analyst

LTM; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

LTM in London, UK is seeking an experienced Business Analyst with a strong consulting background to work closely with business stakeholders, product owners and tech teams to identify challenges, define requirements and drive transformational initiatives. The ideal candidate will bridge business needs and technology solutions.

London, UK-based, this full-time role requires extensive experience with CRM platforms such as Salesforce, and a proven track record in delivering complex business

Qualifications

• Bachelor’s degree in business administration, engineering, information systems, computer science, or a related field.
• 5 years of experience as a Business Analyst, preferably in consulting, transformation, or advisory engagements.
• Experience with enterprise applications such as CRM, ERP, CPQ, CLM, Salesforce.
• Strong knowledge of business process modelling and requirements management techniques.
• Experience in Agile Scrum and Waterfall delivery methodologies.
• Proficiency with Jira, Confluence, Visio, Lucidchart, Miro, and Microsoft Office Suite.
• Excellent stakeholder management and communication skills.
• Strong analytical and problem-solving capabilities.

Responsibilities

• Engage with business stakeholders to understand objectives, processes, challenges, and opportunities.
• Conduct workshops, interviews, and discovery sessions to gather and document business requirements.
• Analyse current state processes and identify areas for improvement and optimization.
• Define future state business processes and recommend solutions aligned with business goals.
• Prepare BRD, functional specifications, user stories, process flows and use cases.
• Perform gap analysis, impact assessments and root cause analysis.
• Collaborate with cross functional teams including product, engineering, QA and operations.
• Support solution design discussions and validate proposed solutions against business requirements.
• Facilitate stakeholder reviews, requirements signoffs and change management activities.
• Assist in UAT, training, and deployment activities.
• Present recommendations and project updates to senior management and clients.

Skills

Stakeholder management

Analytical thinking

Communication skills

Requirements management

Education

Bachelor's degree

Tools

Jira

Confluence

Visio

Lucidchart

Miro

Microsoft Office

Job description

LTM in London, UK is seeking an experienced Business Analyst with a strong consulting background to work closely with business stakeholders, product owners and tech teams to identify challenges, define requirements and drive transformational initiatives. The ideal candidate will bridge business needs and technology solutions.

London, UK-based, this full-time role requires extensive experience with CRM platforms such as Salesforce, and a proven track record in delivering complex business