Salesforce Business Analyst

LTM; City Of London; On-site; GBP 60,000 - 90,000; Full time

Job summary

LTM in London is seeking an experienced Salesforce Business Analyst to bridge business needs and technology, working with stakeholders, product owners, and engineering teams to drive transformational initiatives.

You will analyze current processes, document BRDs and user stories, run workshops, and support UAT and deployment, ensuring solutions align with strategic objectives across CRM, ERP, CPQ, and CLM.

Qualifications

• Bachelor's degree in business administration, engineering, information systems, or related field.
• 5 years of experience as a Business Analyst, preferably in consulting, transformation or advisory engagements.
• Experience with enterprise applications such as CRM, ERP, CPQ, CLM, Salesforce.
• Strong knowledge of business process modelling and requirement management.
• Experience with Agile Scrum and Waterfall delivery methodologies.
• Proficiency with Jira, Confluence, Visio, Lucidchart, Miro, and MS Office.

Responsibilities

• Engage with stakeholders to understand objectives, processes, challenges, and opportunities.
• Conduct workshops, interviews, and discovery to gather requirements.
• Analyse current state processes and identify improvement areas.
• Define future state processes and align solutions with goals.
• Prepare BRD, functional specs, user stories, process flows, and use cases.
• Perform gap analyses, impact assessments, and root cause analyses.
• Collaborate with product, engineering, QA, and operations teams.
• Support solution design discussions and validate against requirements.
• Facilitate reviews, signoffs, and change management.
• Assist in UAT, training, and deployment activities.
• Present recommendations and project updates to senior management and clients.

Skills

Stakeholder mgmt

Analytical thinking

Communication

Requirements mgmt

Business analysis

Problem solving

Education

Bachelor's degree in business administration, engineering, information systems, or related field

Tools

Jira

Confluence

Visio

Lucidchart

Miro

MS Office

Job description

Role description

LTM is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 750 clients, LTM brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTM - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .

We are seeking an experienced salesforce Business Analyst with a strong consulting background to work closely with business stakeholder's product owners and technical teams to identify business challenges define requirements and drive transformational initiatives The ideal candidate should possess excellent analytical communication and stakeholder management skills with the ability to bridge business needs and technology solutions.

London UK

FTE

Salesforce Business analyst

Key Responsibilities

• Engage with business stakeholders to understand strategic objectives business processes challenges and opportunities
• Conduct workshops interviews and discovery sessions to gather and document business requirements
• Analyse current state processes and identify areas for improvement and optimization
• Define future state business processes and recommend solutions aligned with business goals
• Prepare business requirements documents BRD functional specifications user stories process flows and use cases
• Perform gap analysis impact assessments and root cause analysis
• Collaborate with cross functional teams including product engineering QA and operations teams
• Support solution design discussions and validate proposed solutions against business requirements
• Facilitate stakeholder reviews requirements signoffs and change management activities
• Assist in user acceptance testing UAT training and deployment activities
• Present recommendations and project updates to senior management and clients

Required Qualifications

• Bachelor's degree in business administration engineering information systems computer science or a related field
• 5 years of experience as a Business Analyst preferably in consulting transformation or advisory engagements
• Experience working with enterprise applications such as CRM ERP CPQ CLM Salesforce platform.
• Strong knowledge of business process modelling and requirement management techniques
• Experience in Agile Scrum and Waterfall delivery methodologies
• Proficiency in tools such as Jira Confluence Visio Lucid chart Miro and Microsoft Office Suite
• Excellent stakeholder management and communication skills
• Strong analytical and problem-solving capabilities

Preferred Qualifications

• Consulting experience with Big 4 Global System Integrators or management consulting organizations
• Experience in digital transformation process optimization automation or enterprise application implementations
• Knowledge of industry best practices and business architecture frameworks
• Certifications such as CBAP PMIPBA Agile Business Analyst or Scrum certifications are preferred

Nice to Have

• Experience in Travel Hospitality Salesforce ecosystem Contract Management CLM CPQ Revenue Management or Digital Transformation programs
• Exposure to AI driven business process improvement initiatives