Senior Sales Support Coordinator

LA Micro Group; Bracknell; Hybrid; GBP 35,000 - 38,000; Full time

Benefits offered by this job

Hybrid working after probation

Private medical insurance

Pension scheme

Birthday off

Job summary

LA Micro Group is seeking an experienced sales support professional to keep the sales desk running. The role covers quotes, orders, invoicing, purchasing, stock, logistics, warranties and returns for UK, Ireland and beyond.

You will load orders, issue quotes, manage invoices and liaise with customers, suppliers and couriers. Proficiency in Excel, Microsoft Dynamics NAV, HubSpot or Zendesk is important; hybrid working after probation is offered.

Qualifications

• Solid experience in sales support, sales administration, order processing or purchasing.
• Real accuracy – catch the wrong part number, currency or delivery address before it costs anyone money.
• Confidence dealing with customers, suppliers and couriers by phone and email.
• Good Excel and Microsoft Office skills, and you pick up new business systems quickly.
• Availability Monday to Friday until 6:30pm (to expedite next day and global orders).

Responsibilities

• Break down approved quotes and send pricing to customers in their own currency.
• Issue formal quotations and pro forma invoices.
• Load customer orders, including server orders, and send confirmations and tracking.
• Prepare the correct invoicing for orders routed via Ireland and the US.
• Check and approve supplier invoices.
• Place purchase orders with suppliers and chase delivery and tracking.
• Manage customer backorders so stock is ordered and allocated on time.
• Raise supplier GRNs and deal with returned stock, shipping it back or scrapping it as appropriate.
• Source pallet and freight quotes for Purchasing and the wider team.
• Book and manage inbound and outbound pallet shipments, and check carrier invoices against the quote.
• Register Dell warranties on server units.
• Check and clear the sales team’s Dell warranty orders, escalating any issues.
• Raise and manage customer RMA tickets in Zendesk.
• Manage and distribute the sales inbox, and log and allocate new leads.
• Answer and direct incoming calls.
• Support the Head of Sales and Purchasing day to day, including managing their inbox and passing expense receipts and invoices to Finance.
• Cover orders across the sales team during holidays and absence.

Skills

Sales support

Accuracy

Customer communication

Excel & Office

Multi-currency quoting

Tools

Microsoft Dynamics NAV

HubSpot

Zendesk

Job description

The role

Be the person who keeps our sales desk running. Our LA Direct Solutions team supplies servers and IT hardware to brokers, resellers and traders across the UK, Ireland and beyond, and we need an experienced sales support professional to make sure every quote, order, shipment and invoice is right first time.

About us

LA Micro Group is an independent technology business and home to LA Direct Solutions and Bytestock. We're listed in the Sunday Times Best Places to Work 2025, and we reward long service with loyalty awards at 5, 10, 15 and 20 years.

What you’ll do

Quotes, orders and invoicing

• Break down approved quotes and send pricing to customers in their own currency
• Issue formal quotations and pro forma invoices
• Load customer orders, including server orders, and send confirmations and tracking
• Prepare the correct invoicing for orders routed via Ireland and the US
• Check and approve supplier invoices

Purchasing and stock

• Place purchase orders with suppliers and chase delivery and tracking
• Manage customer backorders so stock is ordered and allocated on time
• Raise supplier GRNs and deal with returned stock, shipping it back or scrapping it as appropriate

Logistics, warranty and returns

• Source pallet and freight quotes for Purchasing and the wider team
• Book and manage inbound and outbound pallet shipments, and check carrier invoices against the quote
• Register Dell warranties on server units
• Check and clear the sales team’s Dell warranty orders, escalating any issues
• Raise and manage customer RMA tickets in Zendesk

Running the sales desk

• Manage and distribute the sales inbox, and log and allocate new leads
• Answer and direct incoming calls
• Support the Head of Sales and Purchasing day to day, including managing their inbox and passing expense receipts and invoices to Finance
• Cover orders across the sales team during holidays and absence

What you’ll bring

• Solid experience in sales support, sales administration, order processing or purchasing
• Real accuracy – you catch the wrong part number, currency or delivery address before it costs anyone money
• Confidence dealing with customers, suppliers and couriers by phone and email
• The ability to run a busy shared inbox and competing priorities without losing the detail
• Good Excel and Microsoft Office skills, and you pick up new business systems quickly
• Availability Monday to Friday until 6:30pm (to expedite next day and global orders)
• Useful, but not essential
• IT hardware, technology or distribution experience – particularly servers
• Microsoft Dynamics NAV (Navision), HubSpot or Zendesk
• Multi-currency or cross-border quoting and invoicing
• Booking freight and pallet shipments

What we’ll teach you

• Our server range and how we load server orders, building to the point where you own them without a second check
• Dell warranty registration and checking
• Invoicing for orders routed via Ireland and the US
• Our systems: Microsoft Dynamics NAV, HubSpot and Zendesk

What we offer

• Salary £35,000 - £38,000pa
• 24 days’ annual leave plus your birthday off, plus bank holidays, with the option to buy or sell up to 5 days a year
• Company pension scheme
• Private medical insurance and group life assurance
• Long-service loyalty awards at 5, 10, 15 and 20 years
• Salary sacrifice electric vehicle and cycle-to-work schemes
• Hybrid working after probation, subject to business needs
• Modern offices with free on-site parking

Equal opportunities

LA Micro Group is committed to creating an inclusive workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

You may have experience of Sales Administrator, Sales Coordinator, Sales Support Administrator, Sales & Purchasing Administrator, Sales Operations Administrator, Order Processor