Senior Sales Ops & Reservations Lead

Qatar Airways Group; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Qatar Airways Group in London, United Kingdom, is seeking a Senior Sales Operations Agent to support reservations, ticketing and sales systems while ensuring high-quality service for customers and partners.

You will act as a product knowledge expert across reservations, trade, corporate accounts and group sales, and guide junior colleagues, with opportunities to contribute to Beyond Business initiatives. This role is based in London.

Qualifications

• Experience in reservations, ticketing, sales support or group sales.
• Fluent in English, additional languages desirable.
• MS Office proficiency including Word, Excel and PowerPoint.
• Knowledge of airline processes and distribution technologies.
• Strong communication and problem-solving skills.
• Right to work in the United Kingdom.

Responsibilities

• Provide support for reservations, ticketing, refunds, group sales and sales systems.
• Act as a product knowledge expert and respond to complex trade, corporate and customer inquiries.
• Assist Sales Operations Agents with queries and escalations to maintain service quality.
• Make new reservations and amendments, applying correct fares and rules.
• Support travel agencies with reservation-related activities and requests.
• Follow up with customers and trade partners on enquiries and service requests.
• Maintain and generate operational reports for management.
• Guide junior team members on processes and policies.
• Support Beyond Business activities including lead qualification and reporting.

Skills

Reservations & ticketing experience

English fluency

MS Office proficiency

GDS platforms knowledge

Customer service excellence

Tools

MS Office

GDS platforms

Job description

Qatar Airways Group in London, United Kingdom, is seeking a Senior Sales Operations Agent to support reservations, ticketing and sales systems while ensuring high-quality service for customers and partners.

You will act as a product knowledge expert across reservations, trade, corporate accounts and group sales, and guide junior colleagues, with opportunities to contribute to Beyond Business initiatives. This role is based in London.