Senior Sales Ops & Reservations Lead

Qatar Airways Group

Greater London

On-site

GBP 42,000 - 56,000

Full time

14 days+
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Job summary

Qatar Airways Group in London, United Kingdom, is seeking a Senior Sales Operations Agent to support reservations, ticketing and sales systems while ensuring high-quality service for customers and partners.

You will act as a product knowledge expert across reservations, trade, corporate accounts and group sales, and guide junior colleagues, with opportunities to contribute to Beyond Business initiatives. This role is based in London.

Qualifications

  • Experience in reservations, ticketing, sales support or group sales.
  • Fluent in English, additional languages desirable.
  • MS Office proficiency including Word, Excel and PowerPoint.
  • Knowledge of airline processes and distribution technologies.
  • Strong communication and problem-solving skills.
  • Right to work in the United Kingdom.

Responsibilities

  • Provide support for reservations, ticketing, refunds, group sales and sales systems.
  • Act as a product knowledge expert and respond to complex trade, corporate and customer inquiries.
  • Assist Sales Operations Agents with queries and escalations to maintain service quality.
  • Make new reservations and amendments, applying correct fares and rules.
  • Support travel agencies with reservation-related activities and requests.
  • Follow up with customers and trade partners on enquiries and service requests.
  • Maintain and generate operational reports for management.
  • Guide junior team members on processes and policies.
  • Support Beyond Business activities including lead qualification and reporting.

Skills

Reservations & ticketing experience
English fluency
MS Office proficiency
GDS platforms knowledge
Customer service excellence

Tools

MS Office
GDS platforms

Job description

Qatar Airways Group in London, United Kingdom, is seeking a Senior Sales Operations Agent to support reservations, ticketing and sales systems while ensuring high-quality service for customers and partners.

You will act as a product knowledge expert across reservations, trade, corporate accounts and group sales, and guide junior colleagues, with opportunities to contribute to Beyond Business initiatives. This role is based in London.

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