Senior Sales Operations Agent

Qatar Airways Group; Greater London; On-site; GBP 42,000 - 56,000; Full time

Job summary

Qatar Airways Group in London, United Kingdom, is seeking a Senior Sales Operations Agent to support reservations, ticketing and sales systems while ensuring high-quality service for customers and partners.

You will act as a product knowledge expert across reservations, trade, corporate accounts and group sales, and guide junior colleagues, with opportunities to contribute to Beyond Business initiatives. This role is based in London.

Qualifications

• Experience in reservations, ticketing, sales support or group sales.
• Fluent in English, additional languages desirable.
• MS Office proficiency including Word, Excel and PowerPoint.
• Knowledge of airline processes and distribution technologies.
• Strong communication and problem-solving skills.
• Right to work in the United Kingdom.

Responsibilities

• Provide support for reservations, ticketing, refunds, group sales and sales systems.
• Act as a product knowledge expert and respond to complex trade, corporate and customer inquiries.
• Assist Sales Operations Agents with queries and escalations to maintain service quality.
• Make new reservations and amendments, applying correct fares and rules.
• Support travel agencies with reservation-related activities and requests.
• Follow up with customers and trade partners on enquiries and service requests.
• Maintain and generate operational reports for management.
• Guide junior team members on processes and policies.
• Support Beyond Business activities including lead qualification and reporting.

Skills

Reservations & ticketing experience

English fluency

MS Office proficiency

GDS platforms knowledge

Customer service excellence

Tools

MS Office

GDS platforms

Job description

Qatar Airways is seeking a Senior Sales Operations Agent to support sales operations activities and deliver excellent service to internal and external customers. This role is based in London, United Kingdom.

About the Role

As a Senior Sales Operations Agent, you will act as a product and process expert, supporting complex sales operations activities across reservations, ticketing, trade and corporate account support, group sales, sales systems and administration while ensuring efficient service delivery.

Key Responsibilities

Provide support for sales operations activities including reservations, ticketing, refunds, group sales, sales support, sales systems and administration.

Act as a product knowledge expert and support complex trade, corporate and customer enquiries.

Assist Sales Operations Agents with queries and escalations to maintain service quality and efficiency.

Make new reservations and amendments to existing bookings while applying correct fares and rules.

Support travel agencies with reservation-related activities and requests.

Follow up with customers and trade partners on enquiries and service requests.

Maintain and generate operational reports as required by management.

Guide and support junior team members and new joiners on processes and policies.

Support Beyond Business activities, including lead qualification, documentation follow-up and reporting.

Provide departmental support and cover for coordinators and officers when required.

Be part of an extraordinary story
Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.

Qualification

About You

• Experience in reservations, ticketing, sales support, group sales, tariffs, distribution or business analysis.
• Fluent in English. Additional language skills are desirable.
• Strong working knowledge of MS Office applications including Word, Excel and PowerPoint.
• Good knowledge of airline processes, distribution technologies, GDS platforms and the travel industry.
• Excellent communication, relationship-building and problem-solving skills.
• Ability to work efficiently, support colleagues and deliver a high standard of customer service.
• Must have the current right to live and work in the United Kingdom.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.