Senior Sales Ops Specialist - Reservations & Trade

Qatar Airways; Greater London; On-site; GBP 40,000 - 54,000; Full time

Job summary

Qatar Airways in London seeks a Senior Sales Operations Agent to support Reservations, Ticketing, and trade activities. You will act as a product and process expert, ensuring efficient service delivery to internal and external customers.

Responsibilities include handling complex inquiries, assisting with reservations and amendments, supporting travel agencies, and generating reports. The role requires airline process knowledge and strong communication skills.

Qualifications

• Experience in reservations, ticketing, sales support, group sales, tariffs, distribution or business analysis.
• Fluent in English; additional language skills desirable.
• Strong MS Office knowledge (Word, Excel, PowerPoint).

Responsibilities

• Provide support for sales operations activities including reservations, ticketing, refunds, group sales, sales support, sales systems and administration.
• Act as a product knowledge expert and support complex trade, corporate and customer enquiries.
• Assist Sales Operations Agents with queries and escalations to maintain service quality and efficiency.
• Make new reservations and amendments to existing bookings while applying correct fares and rules.
• Support travel agencies with reservation-related activities and requests.
• Follow up with customers and trade partners on enquiries and service requests.
• Maintain and generate operational reports as required by management.
• Guide and support junior team members and new joiners on processes and policies.
• Support Beyond Business activities, including lead qualification, documentation follow-up and reporting.
• Provide departmental support and cover for coordinators and officers when required.

Skills

Reservations

Ticketing

Sales support

Group sales

Tariffs

Distribution

Business analysis

MS Office

Communication

Customer service

Tools

GDS platforms

Airline distribution systems

Job description

Qatar Airways in London seeks a Senior Sales Operations Agent to support Reservations, Ticketing, and trade activities. You will act as a product and process expert, ensuring efficient service delivery to internal and external customers.

Responsibilities include handling complex inquiries, assisting with reservations and amendments, supporting travel agencies, and generating reports. The role requires airline process knowledge and strong communication skills.