Senior Reservation and Ticketing Agent - London Heathrow

Qatar Airways Group; Greater London; On-site; GBP 26,000 - 38,000; Full time

Job summary

Qatar Airways Group in London Heathrow is seeking a Senior Reservation and Ticketing Agent to deliver professional reservations and ticketing services to customers and travel trade partners. Based at London Heathrow, you will manage bookings, fare quotes and ticketing with a focus on accuracy and service excellence.

You will use the Amadeus system, support travel agents, handle complex reservations and contribute to station performance while maintaining high standards of customer care,

Qualifications

• Recognised IATA qualification or Airline AP tariff certification preferred.
• Working knowledge of Amadeus reservation system.
• Strong customer service orientation for excellent experiences.
• Good command of English.
• Strong problem-solving and time-management skills.
• Team player with ability to follow policies.
• Ability to work under pressure and manage priorities.
• Punctuality and commitment to quality standards.
• Must have legal right to live and work in the United Kingdom.

Responsibilities

• Provide professional reservations and ticketing services via telephone, email and counter.
• Arrange reservations and routing and quote fares using Amadeus.
• Issue tickets with accurate fare quotation and ticketing.
• Support travel agents with seat confirmations and VIP bookings.
• Resolve complex reservations and ticketing issues.
• Investigate complaints and support service improvements.
• Promote Qatar Airways products and ancillaries.
• Maintain high levels of customer service and professionalism.
• Prepare sales, finance and operational reports.
• Support disruption handling and other duties from management.

Skills

Amadeus system

Customer service

English

Time management

Teamwork

Problem solving

Right to work UK

Policy adherence

Pressure handling

Punctuality

Tools

Amadeus Reservation System

Job description

Senior Reservation and Ticketing Agent - London Heathrow

Ref #

260000DQ

Location

United Kingdom-London Heathrow

Job family

Cargo & Airport Operations

• Closing Date: 2026-10-05

About the Role

Based in London Heathrow, United Kingdom, the Senior Reservations and Ticketing Agent provides exceptional reservations and ticketing services to customers and travel trade partners. The role supports customer satisfaction, service excellence and station performance through accurate booking, ticketing and travel information services.

Key Responsibilities

• Provide professional reservations and ticketing services to customers and travel agents via telephone, email and counter services.
• Arrange reservations and routing for passengers using the Amadeus system and provide accurate fare, policy and procedural information.
• Issue tickets and ensure correct fare quotation and ticketing accuracy.
• Support travel agents with seat confirmations, VIP bookings and ticket-related queries.
• Assist in resolving complex reservations and ticketing issues for customers and colleagues.
• Investigate customer complaints and support continuous service improvement.
• Promote Qatar Airways products, programmes and ancillary offerings to customers.
• Maintain high levels of customer service, professionalism and customer retention.
• Prepare sales, finance and operational reports in line with required deadlines.
• Support operational disruption handling and perform other duties assigned by management.

Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what's never been done before. Together, everything is possible.

About You

• Recognised IATA qualification or Airline Advanced Passenger Tariff and Pricing certification is preferred.
• Working knowledge of the Amadeus reservation system.
• Strong customer service orientation with a focus on delivering excellent customer experiences.
• Good command of the English language.
• Strong problem-solving, time management and organisational skills.
• Ability to work effectively as part of a team and follow company policies and procedures.
• Ability to work under pressure and manage multiple priorities is preferred.
• Demonstrated attendance, punctuality and commitment to quality standards.
• Must currently have the legal right to live and work in the United Kingdom.

About Qatar Airways Group

Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries and be part of a truly global community.