Senior Sales Ops Lead CRM, Reporting & Process

Acora - IT, Cyber & AI; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

25 days leave + bank holidays

Birthday off

Enhanced parental leave

Company Pension

Private medical

Cycle to work scheme

Employee assistance programme

Job summary

Acora One in London is seeking a Senior Sales Operations Coordinator to manage day-to-day sales operations, own key processes, and ensure CRM data integrity. You will guide the Sales Operations team, support governance and reporting, and partner with Sales, Finance, and other stakeholders to drive improvements.

The role requires 3+ years in Sales Operations, CRM administration, and experience with Power BI.

Qualifications

• 3+ years' experience in Sales Operations or Commercial Operations.
• Strong CRM administration experience (Dynamics 365 preferred).
• Experience supporting sales teams in a fast-paced commercial environment.
• Strong understanding of the end-to-end sales lifecycle.
• Experience with Power BI.
• Experience within the information technology sector.
• Knowledge of commercial governance processes.
• Experience supporting forecasting activities.
• Experience mentoring junior team members.

Responsibilities

• Act as the senior operational contact for the Sales Operations team.
• Coordinate the end-to-end sales administration process from opportunity creation through to order fulfilment.
• Ensure all sales opportunities, quotes and commercial documentation comply with internal governance requirements.
• Review complex commercial requests before escalation where appropriate.
• Support the Head of Sales Operations in developing and implementing operational best practices.
• Identify opportunities to simplify and automate operational processes.
• Maintain high standards of CRM data quality and governance.
• Support user adoption through coaching and guidance.
• Produce documentation and user guides for new processes.
• Support pipeline reporting and forecasting activities.
• Provide ad hoc reporting and analysis for senior stakeholders.
• Support pricing, quoting and approval processes.
• Coordinate supplier registrations and commercial documentation.
• Assist with renewals tracking and commercial administration.
• Recommend and implement improvements; support business change initiatives affecting Sales Operations.
• Participate in automation projects involving CRM and reporting.
• Assist with onboarding and training new team members.

Skills

CRM administration

Forecasting support

End-to-end sales lifecycle

Mentoring junior team members

Sales process knowledge

Tools

Dynamics 365

Power BI

Job description

Acora One in London is seeking a Senior Sales Operations Coordinator to manage day-to-day sales operations, own key processes, and ensure CRM data integrity. You will guide the Sales Operations team, support governance and reporting, and partner with Sales, Finance, and other stakeholders to drive improvements.

The role requires 3+ years in Sales Operations, CRM administration, and experience with Power BI.