Revenue Operations Architect: CRM & Process Excellence

Education First; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Education First is seeking a Revenue Operations Manager (CRM & Business Processes) based in London with a hybrid work model. You will bridge business stakeholders and technical teams to govern CRM and commercial processes, drive data quality, and streamline workflows across the revenue organization.

You will collaborate with Salesforce admins and developers, define business rules, monitor data integrity, and lead continuous improvement initiatives to support scalable growth.

Qualifications

• 3–5+ years in Revenue Operations or Sales Operations.
• Strong CRM governance and data quality experience.
• Business analysis and requirements gathering.
• Experience with Salesforce platforms and admin tasks.
• Ability to translate business needs into scalable CRM solutions.

Responsibilities

• Own governance and continuous improvement of CRM and commercial processes.
• Partner with stakeholders to translate requirements into scalable CRM solutions.
• Define and maintain data standards; ensure consistency and compliance.
• Collaborate with Salesforce admins and developers on system enhancements.
• Establish metrics to measure process effectiveness and adoption.

Skills

CRM governance

Sales operations

Data quality management

Process optimization

Stakeholder management

Salesforce administration

AI in CRM

Requirements gathering

Tools

Salesforce

API integration

Job description

Education First is seeking a Revenue Operations Manager (CRM & Business Processes) based in London with a hybrid work model. You will bridge business stakeholders and technical teams to govern CRM and commercial processes, drive data quality, and streamline workflows across the revenue organization.

You will collaborate with Salesforce admins and developers, define business rules, monitor data integrity, and lead continuous improvement initiatives to support scalable growth.