Senior Sales Operations Coordinator

Acora Limited; Greater London; On-site; GBP 48,000 - 64,000; Full time

Job summary

Acora Limited is seeking a Senior Sales Operations Coordinator to drive the day-to-day efficiency of our sales function. The role will own core operational processes, safeguard CRM data integrity and support governance and reporting across sales, finance and professional services.

You will mentor junior team members, push for continuous improvements, and partner with multiple stakeholders to optimise the end-to-end sales lifecycle and enable informed decision making.

Qualifications

• 3+ years in Sales Operations or Commercial Operations.
• Strong CRM administration experience (Dynamics 365 preferred).
• Strong Microsoft Excel skills.
• Experience supporting sales teams in a fast-paced commercial environment.
• Strong understanding of the end-to-end sales lifecycle.

Responsibilities

• Act as the senior operational contact for the Sales Operations team.
• Coordinate end-to-end sales administration from opportunity creation to order fulfilment.
• Ensure all opportunities, quotes and documentation comply with governance requirements.
• Support the Head of Sales Operations in developing and implementing operational best practices.
• Identify opportunities to simplify and automate operational processes.
• Maintain high standards of CRM data quality and governance.
• Support user adoption through coaching and guidance.
• Assist with CRM enhancements, testing and system improvements.
• Produce documentation and user guides for new processes.
• Support pipeline reporting and forecasting activities.
• Provide ad hoc reporting and analysis for senior stakeholders.

Skills

Sales Ops

CRM Admin

Excel

Forecasting

Tools

Dynamics 365

Power BI

Job description

Job Details: Senior Sales Operations Coordinator

About Us We’ve been on a mission to improve end user satisfaction since the day we were founded over 25 years ago. As champions of premium experience-led IT services, it is who we are. We constantly challenge old assumptions and inherited wisdom, and demonstrate there are other, better ways to do things. Based in the UK, with offices globally USA, South Africa, Sri Lanka, Kuala Lumpur and Macedonia, we now provide a huge range of market-leading managed services, Microsoft-centric business software and cloud solutions to over 300 ambitious mid-market organisations. And in response to our customers’ changing needs, and the growing threats we all face, we’ve massively strengthened our well-established cyber security capabilities. Our mission is to unleash the potential of people through amazing IT experiences. Our Values At Acora, we’re proud to share the values we live by. They’re not dusty abstract concepts. Our values define our culture: they act as a promise to our customers and a constant challenge to ourselves, both as individuals and as a team, to be Game-Changers. Be the best you can be We do what we say Together we win

Description

Description As Senior Sales Operations Coordinator you will be responsible for ensuring the efficient day-to-day operation of the sales function by owning key operational processes, maintaining CRM data integrity, supporting commercial governance, and delivering accurate reporting. Acting as a senior member of the Sales Operations team, the role provides guidance to Sales Operations Coordinators, drives continuous improvement initiatives, and serves as a trusted operational partner to Sales, Finance, Professional Services, and other business stakeholders.

Key Responsibilities

• Act as the senior operational contact for the Sales Operations team.
• Coordinate the end-to-end sales administration process from opportunity creation through to order fulfilment.
• Ensure all sales opportunities, quotes and commercial documentation comply with internal governance requirements.
• Review complex commercial requests before escalation where appropriate.
• Support the Head of Sales Operations in developing and implementing operational best practices.
• Identify opportunities to simplify and automate operational processes.
• Maintain high standards of CRM data quality and governance.
• Support user adoption through coaching and guidance.
• Assist with CRM enhancements, testing and system improvements.
• Produce documentation and user guides for new processes.
• Support pipeline reporting and forecasting activities.
• Provide ad hoc reporting and analysis for senior stakeholders.
• Support pricing, quoting and approval processes.
• Coordinate supplier registrations and commercial documentation.
• Assist with renewals tracking and commercial administration.
• Identify inefficiencies across sales processes.
• Recommend and implement improvements.
• Document standard operating procedures.
• Support business change initiatives impacting Sales Operations.
• Participate in automation projects involving CRM and reporting.
• Build strong working relationships across various departments across the business.
• Act as a point of escalation for Sales Operations Coordinators.
• Provide operational guidance to sales teams.
• Mentor and support Sales Operations Coordinators.
• Assist with onboarding and training new team members.
• Deputise for the Head of Sales Operations when required.
• Contribute to team objectives and continuous improvement initiatives.

Key Skills

Essential:

• 3+ years' experience in Sales Operations or Commercial Operations.
• Strong CRM administration experience (Dynamics 365 preferred).
• Strong Microsoft Excel skills.
• Experience supporting sales teams in a fast-paced commercial environment.
• Strong understanding of the end-to-end sales lifecycle.

Desirable:

• Experience with Power BI.
• Experience within the information technology sector.
• Knowledge of commercial governance processes.
• Experience supporting forecasting activities.
• Experience mentoring junior team members.

Personal Specification

• Understands commercial drivers behind sales performance.
• Appreciates the importance of accurate forecasting and reporting.
• Excellent attention to detail.
• Excellent written and verbal communication.
• Able to explain complex processes clearly.
• Confident engaging with stakeholders at all levels.
• Excellent prioritisation skills.
• Able to manage multiple deadlines simultaneously.
• Investigates root causes rather than symptoms.
• Makes practical recommendations for improvement.
• Proactive approach to resolving operational issues.
• Supports colleagues and shares knowledge.
• Builds positive working relationships.
• Acts as a role model for Sales Operations Coordinators.