Senior Sales Executive

James Purdey & Sons; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

James Purdey & Sons is seeking a Senior Sales Executive in Greater London to enhance client experience and sales support on the boutique floor. The ideal candidate will possess exceptional customer service skills and a passion for luxury retail. Responsibilities include maintaining a client-ready environment, driving sales growth, managing inventory, and fostering client relationships. Join us to be part of a team where exceptional service is paramount.

Qualifications

• Proven track record of delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• A team player with a client-first mindset.

Responsibilities

• Deliver exceptional client experience on the boutique floor.
• Ensure operational efficiency and client-ready environment.
• Surpass personal sales objectives and drive growth.
• Assist with daily stockroom operations and online order processing.

Skills

Exceptional customer service

Communication skills

Interpersonal skills

Team player

Luxury retail passion

Job description

The Senior Sales Executive plays a pivotal role in maintaining the highest standards of client service and sales support. Client service will be focused on the boutique floor and after care.

HOW WILL YOU MAKE AN IMPACT?

Client Experience & Sales Support

• Deliver an exceptional client experience on the boutique floor, demonstrating deep product knowledge and refined customer service skills.
• Ensure the boutique environment is consistently client‑ready and operationally efficient.
• Commit to surpassing personal sales objectives and driving ongoing growth within a team environment while upholding Purdey's high standards.
• Have a proactive approach to client engagement on the boutique floor, promote products, provide tailored assistance, and drive sales growth.
• Actively collaborate with fellow team members and contribute to the overall success of the store.
• Foster and maintain robust client relationships.
• Collect and update client information in the CRM to enhance future interactions and tailor services to individual preferences.
• Be aware of sales figures and performance.

Inventory Management

• Assist with daily stockroom operations, ensuring accurate receiving, tagging, storage, and replenishment of merchandise.
• Assist with regular stock counts as directed by the business.
• Assist with the in-store processing of online orders.
• Manage the processing of returned items in accordance with company procedures.

HOW WILL YOU EXPERIENCE SUCCESS?

• Proven track record of delivering exceptional customer service and client care.
• Excellent communication and interpersonal skills.
• A team player with a client‑first mindset and a passion for luxury retail.

Your Journey With Us

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.