Sales Associate - Clothing & Accessories

Richemont Iberia SL; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

Richemont Iberia SL is seeking a Sales Associate to support client service on the boutique floor and after care, focusing exclusively on Clothing & Accessories. The role emphasizes delivering exceptional service, deep product knowledge, and proactive client engagement to drive sales growth.

The successful candidate will maintain a client-ready boutique, collaborate with team members, and help manage stock and CRM data to tailor future interactions.

Qualifications

• Proven track record of delivering exceptional customer service and client care.
• Excellent communication and interpersonal skills.
• A team player with a client-first mindset and a passion for luxury retail.

Responsibilities

• Deliver an exceptional client experience on the boutique floor, demonstrating deep product knowledge and refined customer service skills.
• Ensure the boutique environment is consistently client-ready and operationally efficient.
• Commit to surpassing personal sales objectives and driving ongoing growth within a team environment while upholding Purdeys high standards.
• Have a proactive approach to client engagement on the boutique floor, promote products, provide tailored assistance, and drive sales growth.
• Actively collaborate with fellow team members and contribute to the overall success of the store.
• Foster and maintain robust client relationships.
• Collect and update client information in the CRM to enhance future interactions and tailor services to individual preferences.
• Be aware of sales figures and performance.

Skills

Customer service

Sales skills

Communication

Job description

The Sales Associate plays a pivotal role in maintaining the highest standards of client service and sales support. Client service will be focused on the boutique floor and after care.

Please note, the Sales Associate will solely be focusing on Clothing & Accessories.

HOW WILL YOU MAKE AN IMPACT?

Client Experience & Sales Support

• Deliver an exceptional client experience on the boutique floor, demonstrating deep product knowledge and refined customer service skills.
• Ensure the boutique environment is consistently client-ready and operationally efficient.
• Commit to surpassing personal sales objectives and driving ongoing growth within a team environment while upholding Purdey's high standards.
• Have a proactive approach to client engagement on the boutique floor, promote products, provide tailored assistance, and drive sales growth.
• Actively collaborate with fellow team members and contribute to the overall success of the store.
• Foster and maintain robust client relationships.
• Collect and update client information in the CRM to enhance future interactions and tailor services to individual preferences.
• Be aware of sales figures and performance.

Inventory Management

• Assist with daily stockroom operations, ensuring accurate receiving, tagging, storage, and replenishment of merchandise.
• Assist with regular stock counts as directed by the business.
• Assist with the in-store processing of online orders.
• Manage the processing of returned items in accordance with company procedures.

HOW WILL YOU EXPERIENCE SUCCESS?

• Proven track record of delivering exceptional customer service and client care.
• Excellent communication and interpersonal skills.
• A team player with a client-first mindset and a passion for luxury retail.

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals.