Deputy Boutique Manager (Operations)

Richemont; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Richemont in London is seeking a Boutique Manager to lead a luxury sales team, drive clienteling, and ensure impeccable brand standards across store operations.

You will mentor staff, manage CRM initiatives, analyse KPI data, and collaborate with the management team to deliver outstanding client experiences and store profitability.

The role requires deep retail experience, strong leadership, and proficiency with IT tools; local market knowledge is a plus.

Qualifications

• Profound experience in a luxury retail environment.
• Deep understanding of retail operations.
• Strong people management skills.
• Proven experience with CRM and clienteling.
• Advanced with IT tools (MS Office, CRM, AI).
• Excellent attention to detail and organisation skills.
• Team player with strong interpersonal skills.

Responsibilities

• Co-monitor the achievement of sales targets and KPIs for the boutique; provide monthly and ad hoc reporting and propose corrective actions; support the effective running of the boutique.
• Support the Boutique Manager in managing the team to optimize performance and profitability; communicate strategy and motivate staff; conduct team meetings and ensure adherence to targets and client experience best practices.
• Champion clienteling behaviors to drive a client-centric business; elevate client experience in-store and beyond; leverage clienteling tools and report on ROI to identify opportunities by store and client segment.
• Responsible for all group, Maison and boutique policies; monitor visual merchandising; ensure compliance with sales, financial and security procedures; supervise back-office, payroll, commissions; monitor client database quality and daily traffic; maintain boutique condition.

Skills

People management

CRM & clienteling

MS Office

AI tools

Attention to detail

Team player

Tools

CRM

MS Office

AI

Job description

HOW WILL YOU MAKE AN IMPACT?

• Co-monitor the achievement of sales targets and KPI’s for the boutique
• Provide monthly and ad hoc reporting (sales, traffic, KPIs, follow up, missed sales, stock issues, CS, discount…) and propose corrective actions
• Support the effective running of the boutique

Team management and people development

• Support the Boutique Manager in the management of the team to optimize personal and boutique performance and profitability
• Communicate and motivate the team around the strategy and vision of the Maison and their collective and individual contributions
• Support the Boutique Manager in conducting team meetings, ensuring that staff is aware of the targets and clients experience best practices
• Support the Boutique Manager with the annual performance management process to provide feedback
• Delegate operations activities and establish clear responsibilities within the team
• Assist the Boutique Manager to provide trainings to the team and support the coaching to drive success

Client development

• Champion clienteling behaviors and ways of working among the team to drive a client centric business: proactive outreach with existing clients and prospects, head to toe styling, working by appointment
• Elevate client experience in store and out of store ensuring brand guidelines are met
• Leverage all clienteling tools to achieve the results: clienteling app, client development plans, local experiences.
• Report on ROI following clienteling and CRM actions implemented in store, providing insight to unlock specific opportunities by store and client segment

Boutique operations and administration

• Responsible for all group, Maison and boutique policies, procedures and guidelines to be applied in-store
• Monitor visual merchandising and displays to maintain brand image and boutique presentation
• Ensure compliance with sales, financial and security procedures as outlined by the Maison
• Supervise the boutique back office and administration, incl invoices, plannings, payroll, commissions etc.
• Monitor the quality of the client database per sales associate and that daily traffic is counted correctly daily
• Ensure the boutique is properly maintained (light, furniture etc) and take corrective actions in accordance with the Brand standards & guidelines

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Profound experience in a similar role in a luxury environment
• Deep understanding of retail operations
• Strong people management skills
• Proven experience with CRM and clienteling
• Advanced with IT tools (MS Office, CRM, AI)
• Excellent attention to detail and organisation skills
• Team player with strong interpersonal skills