Senior Sales Associate - New Bond Street

Compagnie Financière Richemont SA

Greater London

On-site

GBP 28,000 - 42,000

Full time

14 days+

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Job summary

Richemont's Alaïa Boutique seeks a dynamic Ambassador to drive luxury sales, nurture high-value client relationships, and deliver exceptional service. You will manage clienteling, events, and cross-selling while upholding the Alaïa brand story and grooming standards.

Ideal candidates have strong sales experience in luxury fashion, a keen eye for RTW and accessories, and fluency in English. A proactive, client-focused profile with team spirit is essential.

Qualifications

Established sales experience in Luxury Fashion / Accessories.
RTW orientated; Haute Couture experience advantageous.
Experience in pinning a dress to assist with alterations is a plus.
Strong sales techniques and clientelling – must have a strong client base.
Excellent interpersonal and communication skills.
Warm, friendly personality with relationship-building abilities.
Fluent in English (written and oral); second language a plus.
Strong drive to succeed.
Proficiency in Microsoft Office and email.

Responsibilities

Reach weekly / monthly store targets with the team.
Increase average basket in quantity and value (UPT, VPT).
Develop cross-selling.
Know RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world.
Cultivate exceptional client relationships with international clients to maintain loyalty.
Establish action plans to grow client base and upgrade high potentials.
Develop client portfolio through networking outside the Boutique.
Ask open questions to engage clients and close sales.
Participate in client events and high-ticket events.
Resolve client issues promptly and escalate roadblocks.

Skills

Established sales experience

RTW oriented

Dress alterations knowledge

Sales techniques

Interpersonal communication

Warm & approachable

English fluent

Drive to succeed

MS Office / Email

Job description

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

HOW WILL YOU MAKE AN IMPACT?

As an ALAÏA Ambassador, you have to achieve sales in line with the ambitions of the Boutique and ensure that every Client has an exceptional and unique experience by providing the highest standards of service.

Driving ALAÏA Commercial Strategy and Sales Ceremony:

Reaching weekly / monthly store targets with the team
Increasing average basket in quantity and value (UPT, VPT)
Developing cross-selling
Knowing RTW and Accessories construction and vocabulary to tell the story of the ALAÏA world

Client Relationship & Portfolio Development:

Cultivates exceptional client relationships with international clients to maintain and enhance the client loyalty of their current portfolio
Establishes action plans and strategies to increase and develop your client base - upgrade high potentials and regain lost clients
Efficiently develops the client portfolio, notably through networking outside the Boutique and having hunting in mind all the time
Asking open questions to engage clients to talk, listening to their needs and getting the right information to make the sale in order to ensure clients return
Participates in client events as well as high ticket client events and/or actions
Resolves client issues when they arise by promptly investigating the opportunities and root causes, proposing solutions and escalating to hierarchy potential roadblocks and recommendations in order to drive excellence in client service

Client Service Excellence:

Bringing to life the ALAÏA client experience
Representing the highest standards and promoting ALAÏA’s name and image within the Boutique and keeping the integrity alive
Welcoming clients in the boutique, over the phone and by e-mail according to ALAÏA guidance and standards
Developing the client book and updating the client database
Developing client loyalty through excellent service and treatment
Reinforcing clientele relationships with consistent follow up

Boutique Operations & Visual Merchandising:

Taking part actively in team meetings, events, regular inventory counts and all daily operations as required
Respecting and ensuring the highest standards of Visual Merchandising in line with the Boutique guidance
Ensuring the Boutique is kept tidy, clean and welcoming at all times
Respecting and applying security rules and mindset (local and Maison security rules)
Participate in management of cashier duties to complete a sale
Taking care of the cash desk
Taking the deposits and managing pre-orders

Brand Ambassador:

Maintaining an excellent level of product knowledge, understanding products and trends, collections to tell the story of ALAÏA
Following the ALAÏA Grooming standards at all times whilst representing the Maison
Working closely as a part of a team and with partners of the Maison

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

Established sales experience in Luxury Fashion / Accessories
RTW orientated (experience in Haute Couture is advantageous)
Experience in pinning a dress to assist with alterations is a plus
Strong sales techniques and clientelling – must have a strong client base
Excellent interpersonal and communication skills
Warm and friendly personality that can build relationships easily
Fluent in English (written and oral), a second language is a plus
Strong drive to succeed
Proficiency in Microsoft Office and email is required

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.