Senior Sales Assistant (39 hours) - Spitalfields

Dr. Martens; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Dr. Martens in Spitalfields is seeking a Team Leader / Senior Sales Assistant to join our vibrant team.

Reporting to the Store Manager, you will deliver an outstanding customer experience, oversee daily store operations, and step in for the Store Manager and Assistant Store Manager when required. You will motivate the team to hit sales targets, provide coaching to junior colleagues, handle till transactions, and uphold health and safety standards.

Qualifications

• Experience as a key holder or supervisory role in fashion/lifestyle brand is preferred.
• Strong customer service skills and a sales-driven mindset.
• Proven ability to lead a team and drive store performance.

Responsibilities

• Achieve personal sales targets and motivate the team to reach theirs.
• Provide excellent customer service at all times.
• Follow store procedures for deliveries, clock in/out, stock takes and replenishment.
• Maintain health and safety standards to ensure a neat, safe environment.
• Handle till transactions and respond to more complex customer inquiries.
• Support management in coaching junior team members.
• Act as key holder and assume store responsibility in managers' absence.
• Perform other tasks requested by store management.

Skills

Key holder experience

Team leadership

Customer service

Sales driven

Store operations

Job description

We are on the look out for a Team Leader / Senior Sales Assistant to join our fantastic team in our Spitalfields store. Reporting to the Store Manager, we are looking for a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager & Assistant Store Manager.

Senior Sales Assistant - Main duties will include:

• Achieving your own sales targets and motivating the team to reach theirs
• Provide excellent customer service at all times
• Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
• Follow all H&S procedures to maintain a healthy, safe and tidy work environment
• Handle till transactions in line with operating procedures Handle more complex enquiries from customers
• Assist management team in coaching and mentoring more junior members of the team
• Act as key holder and assume responsibility for store for short periods in the absence of the manager
• Any other reasonable task as instructed by the store management team

Senior Sales Assistant - Essential requirements are:

• Similar experience in a key holder role, particularly with a fashion/lifestyle brand would be preferable
• Demonstrate a good understanding of customer service
• Sales oriented - target driven and able to assist the team with achieving store goals
• Demonstrate a good understanding of leading a team and driving sales
• Professional, but also authentic and fearless!