Senior Sales Assistant (35 Hours)- Belfast

Dr. Martens; Belfast City District; On-site; GBP 18,000 - 24,000; Full time

Job summary

Dr. Martens in Belfast is seeking a proactive Senior Sales Assistant to join our team. You will report to the Store Manager, delivering outstanding customer experiences and assisting with daily store operations in the manager's absence.

Key duties include hitting sales targets, mentoring junior staff, handling till transactions, and upholding health and safety standards to maintain a safe retail environment.

Qualifications

• Similar experience in a key holder role, preferably in fashion/lifestyle.
• Strong customer service focus and sales mindset.
• Able to lead a team and drive store goals.
• Professional, authentic and fearless in approach.

Responsibilities

• Achieve personal sales targets and motivate the team to reach theirs.
• Provide excellent customer service at all times.
• Follow store procedures for delivery, clock in/out, stock takes and replenishment.
• Adhere to H&S procedures to maintain a safe, tidy environment.
• Handle till transactions and more complex customer inquiries.
• Coach and mentor junior team members where needed.
• Act as key holder and cover store in manager's absence.
• Perform any other reasonable task from store management.

Skills

Retail sales

Team leadership

Customer service

Target driven

Tools

POS system

Job description

We are on the look out for a Team Leader / Senior Sales Assistant to join our fantastic team in our Belfast store. Reporting to the Store Manager, we are looking for a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager & Assistant Store Manager.

Senior Sales Assistant - Main duties will include:

• Achieving your own sales targets and motivating the team to reach theirs
• Provide excellent customer service at all times
• Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
• Follow all H&S procedures to maintain a healthy, safe and tidy work environment
• Handle till transactions in line with operating procedures Handle more complex enquiries from customers
• Assist management team in coaching and mentoring more junior members of the team
• Act as key holder and assume responsibility for store for short periods in the absence of the manager
• Any other reasonable task as instructed by the store management team

Senior Sales Assistant - Essential requirements are:

• Similar experience in a key holder role, particularly with a fashion/lifestyle brand would be preferable
• Demonstrate a good understanding of customer service
• Sales oriented - target driven and able to assist the team with achieving store goals
• Demonstrate a good understanding of leading a team and driving sales
• Professional, but also authentic and fearless!