Senior Sales Assistant (39 hours) - Spitalfields

Dr. Martens plc; Greater London; On-site; GBP 22,000 - 30,000; Full time

Job summary

Dr. Martens plc in London is seeking a Team Leader / Senior Sales Assistant for our Spitalfields store to deliver outstanding customer experiences and support store operations in the manager's absence.

You will drive store targets, coach junior colleagues, handle till procedures, ensure health and safety, and act as key holder when needed. The role rewards passion for fashion, customer service, and team leadership in a fast-paced retail environment.

Qualifications

• Similar experience in a key holder role, preferably with a fashion/lifestyle brand.
• Demonstrate a good understanding of customer service.
• Sales oriented – target driven and able to assist the team with achieving store goals.
• Demonstrate a good understanding of leading a team and driving sales.
• Professional, but also authentic and fearless!

Responsibilities

• Achieving your own sales targets and motivating the team to reach theirs
• Provide excellent customer service at all times
• Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
• Follow all H&S procedures to maintain a healthy, safe and tidy work environment
• Handle till transactions in line with operating procedures
• Handle more complex enquiries from customers
• Assist management team in coaching and mentoring more junior members of the team
• Act as key holder and assume responsibility for store for short periods in the absence of the manager
• Any other reasonable task as instructed by the store management team

Skills

Key holder experience

Customer service

Sales driven

Team leadership

Professional & fearless

Job description

We are on the look out for a Team Leader / Senior Sales Assistant to join our fantastic team in our Spitalfields store. Reporting to the Store Manager, we are looking for a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager & Assistant Store Manager.

Senior Sales Assistant - Main duties will include:

• Achieving your own sales targets and motivating the team to reach theirs
• Provide excellent customer service at all times
• Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
• Follow all H&S procedures to maintain a healthy, safe and tidy work environment
• Handle till transactions in line with operating procedures
• Handle more complex enquiries from customers
• Assist management team in coaching and mentoring more junior members of the team
• Act as key holder and assume responsibility for store for short periods in the absence of the manager
• Any other reasonable task as instructed by the store management team

Senior Sales Assistant - Essential requirements are:

• Similar experience in a key holder role, particularly with a fashion/lifestyle brand would be preferable
• Demonstrate a good understanding of customer service
• Sales oriented – target driven and able to assist the team with achieving store goals
• Demonstrate a good understanding of leading a team and driving sales
• Professional, but also authentic and fearless!