Senior Sales Assistant (16h) - Brighton

Dr. Martens; Brighton; On-site; GBP 19,000 - 26,000; Full time

Job summary

Dr. Martens Brighton is seeking a Team Leader/Senior Sales Assistant to deliver an outstanding customer experience and support day-to-day store operations in the absence of management.

You will drive sales, coach a small team, manage stock and till procedures while maintaining brand standards and a safe environment. This role offers opportunities for growth and increased responsibility in a popular fashion retail environment.

Qualifications

• Experience in a key holder or supervisory role is desirable.
• Strong customer service orientation.
• Sales-driven with ability to help the team hit store targets.
• Ability to lead a team and drive sales.
• Professional, authentic and fearless in approach.

Responsibilities

• Achieve personal sales targets and motivate the team to reach theirs.
• Provide excellent customer service at all times.
• Follow store procedures for deliveries, clock-in/out, stock takes, replenishment.
• Follow H&SE procedures to maintain a safe and tidy environment.
• Process till transactions in line with procedures.
• Handle complex customer enquiries.
• Assist management in coaching junior staff.
• Act as key holder and cover store in manager's absence.
• Perform other reasonable tasks as instructed by management.

Skills

Sales leadership

Customer service

Team mentoring

Stock management

Till transactions

Job description

We are on the look out for a Team Leader / Senior Sales Assistant to join our fantastic team in our Brighton store. Reporting to the Store Manager, we are looking for a freethinking, passionate individual who will provide a one of a kind, outstanding customer experience and assist with day-to-day operations of the store in the absence of the Store Manager & Assistant Store Manager.

Senior Sales Assistant - Main duties will include:

• Achieving your own sales targets and motivating the team to reach theirs
• Provide excellent customer service at all times
• Follow all store operating procedures e.g. delivery, clock in/out, stock takes, replenishment etc
• Follow all H&S procedures to maintain a healthy, safe and tidy work environment
• Handle till transactions in line with operating procedures
• Handle more complex enquiries from customers
• Assist management team in coaching and mentoring more junior members of the team
• Act as key holder and assume responsibility for store for short periods in the absence of the manager
• Any other reasonable task as instructed by the store management team

Senior Sales Assistant - Essential requirements are:

• Similar experience in a key holder role, particularly with a fashion/lifestyle brand would be preferable
• Demonstrate a good understanding of customer service
• Sales oriented – target driven and able to assist the team with achieving store goals
• Demonstrate a good understanding of leading a team and driving sales
• Professional, but also authentic and fearless!