Senior Room Service & Executive Lounge Manager

PPHE Hotel Group; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Subsidised travel

Discounted hotel rates

F&B discount 50%

Wellness days

30 days holiday

Free meals daily

Wagestream access

Refer a Friend bonus

Store discounts

Gym discounts

Ride to work

Season ticket loans

Job summary

Park Plaza Riverbank London Hotel is seeking a Room Service Manager to oversee In-Room Dining and Executive Lounge operations. The role supports a large hotel with busy in-room dining and executive lounge services, ensuring impeccable guest experiences.

You will supervise team members, contribute to staff training, uphold operations standards and address guest concerns to deliver a luxurious, seamless room service experience.

Responsibilities

• Supervise In-Room Dining and Executive Lounge teams.
• Maintain high standards of customer service, quality and efficiency.
• Support staff training and development; resolve guest concerns.

Job description

Park Plaza Riverbank London Hotel is seeking a Room Service Manager to oversee In-Room Dining and Executive Lounge operations. The role supports a large hotel with busy in-room dining and executive lounge services, ensuring impeccable guest experiences.

You will supervise team members, contribute to staff training, uphold operations standards and address guest concerns to deliver a luxurious, seamless room service experience.