Room Service Manager

PPHE Hotel Group; Greater London; Hybrid; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Subsidised travel

Discounted hotel rates

F&B discount 50%

Wellness days

30 days holiday

Free meals daily

Wagestream access

Refer a Friend bonus

Store discounts

Gym discounts

Ride to work

Season ticket loans

Job summary

Park Plaza Riverbank London Hotel is seeking a Room Service Manager to oversee In-Room Dining and Executive Lounge operations. The role supports a large hotel with busy in-room dining and executive lounge services, ensuring impeccable guest experiences.

You will supervise team members, contribute to staff training, uphold operations standards and address guest concerns to deliver a luxurious, seamless room service experience.

Responsibilities

• Supervise In-Room Dining and Executive Lounge teams.
• Maintain high standards of customer service, quality and efficiency.
• Support staff training and development; resolve guest concerns.

Job description

Salary: Highly competitive with generous tronc

Room Service and Executive Lounge Managerjob opening atPark Plaza Riverbank London Hotel

AtPark Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night’s sleep in a stylish location. That is why your contribution as Room Service Manageris so important.

Park Plaza Riverbank London Hotelis one of our largest hotels with645bedrooms, with very busyIn-Room Dining and Executive Lounge operations.

The Room Service Manager supports the overall operations of the In-Room Dining and Executive Lounge service, ensuring high standards of customer service, quality, and efficiency. This role involves supervising team members, assisting with staff training, maintaining operational standards, and resolving guest concerns. The Room Service Manager plays a key role in delivering a seamless and luxurious room service experience.

As ourRoom Service Manager,you will receive:

• Salary:Highly competitive with generous tronc
• SubsidisedTravelarrangements after midnight
• Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
• 50% F&B discount at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Two free meals per day - including days off if you wish to come in!
• Access to 40% of your pay before payday through Wagestream!
• Recommend a Friend scheme - £750
• BenefitHub – Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
• Vitality at work scheme with great gym discounts & more
• Ride to Work Scheme & free local cycling lessons
• Travel season ticket loans (if applicable)