Lux Room Service & Executive Lounge Manager

Park Plaza; Greater London; On-site; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Tronc included

Subsidised travel

Discounted hotel rooms

50% F&B discount

Wellness days + holidays

Two free meals

Wagestream access

Refer a Friend

BenefitHub discounts

Vitality gym discounts

Ride to Work

Travel season loans

EAP 24/7

Rotas 2 weeks in advance

Uniforms provided

Annual staff parties

Pension plan

Training opportunities

Job summary

Park Plaza Riverbank London Hotel is seeking a Room Service and Executive Lounge Manager to lead in-room dining and executive lounge operations, delivering high standards of guest service in a luxury setting. You will supervise staff, coordinate with kitchen, housekeeping and front office, and drive guest satisfaction.

You will mentor teams, focus on training and development, and uphold our values while ensuring efficient, seamless service across dining and lounge experiences.

Qualifications

• Assists the Food and Beverage Management in overseeing daily operations of the in-room dining and Executive Lounge.
• Inspires, coaches and mentors team members.
• Focuses on team training and development, customer satisfaction, health & safety.
• Coordinates with kitchen, housekeeping, and front office teams to ensure timely and accurate delivery of orders.
• Handles guest complaints and feedback promptly and professionally.
• Manages inventory, supplies, and equipment needed for room service and executive lounge operations.
• Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care.
• Assists with scheduling, payroll, and administrative duties as needed.
• Monitors performance metrics and suggests improvements to processes and service standards.
• Has previous experience as an Assistant Room Service Manager, Guest Relations Manager, Room Service Manager or Executive Lounge Manager in a hotel.

Responsibilities

• Oversee daily operations of in-room dining and Executive Lounge services.
• Lead and coach room service team to deliver exceptional guest experiences.
• Coordinate with kitchen, housekeeping and front office for timely deliveries.
• Resolve guest issues with professionalism and courtesy.
• Manage inventories, supplies and equipment for room service and lounge areas.

Job description

Park Plaza Riverbank London Hotel is seeking a Room Service and Executive Lounge Manager to lead in-room dining and executive lounge operations, delivering high standards of guest service in a luxury setting. You will supervise staff, coordinate with kitchen, housekeeping and front office, and drive guest satisfaction.

You will mentor teams, focus on training and development, and uphold our values while ensuring efficient, seamless service across dining and lounge experiences.