Senior Retail Stores Supervisor

Norwich City Football Club; Norwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Complimentary matchday ticket for home

25 days annual leave + bank holidays

Enhanced family friendly leave

Pension Scheme with Royal London

Enhanced CPD opportunities

Job summary

Norwich City Football Club is seeking an experienced Senior Retail Stores Supervisor on a fixed term contract for 9 months. The role sits in the Retail Stores team and focuses on delivering excellent customer service, leading a busy shop floor, and ensuring smooth store operations.

The successful candidate will manage a large team, drive sales targets, maintain visual merchandising standards, and participate in matchday activities to enhance the supporters' experience.

Qualifications

• Deliver exceptional customer service in a fast-paced retail environment.
• Take responsibility for opening and closing the store, ensuring procedures are completed accurately and securely.
• Lead and motivate the team to achieve sales targets through effective selling techniques and promotion of campaigns.
• Maintain high standards of visual merchandising, store presentation and housekeeping.

Responsibilities

• Supervise, coach, and support a large team of retail assistants and foster a high-performing culture.
• Manage stock control processes including deliveries, replenishment, inventory accuracy, stock rotation and loss prevention.
• Resolve customer queries and complaints professionally to ensure high customer satisfaction.
• Be available to work matchdays as required to support a safe, efficient fan experience.
• Act in a manner that supports the Club's Values in all aspects of the role.

Skills

Customer service

Team leadership

Stock control

Job description

An exciting opportunity has arisen for an experienced candidate to join The Retail Stores team at Norwich City Football Club in the role of Senior Retail Stores Supervisor, on a fixed term contract for 9 months. This is an excellent role for someone who is passionate about customer service.

Key tasks/responsibilities include, but are not limited to:

• Deliver exceptional customer service in a fast-paced retail environment.
• Take responsibility for the opening and closing of the store, ensuring all operational procedures are completed accurately and securely.
• Lead and motivate the team to achieve sales targets through effective selling techniques, product knowledge, upselling opportunities, and promotion of key campaigns and offers.
• Maintain high standards of visual merchandising, store presentation, and housekeeping to create an attractive shopping environment.
• Supervise, coach, and support a large team of retail assistants, fostering a positive and high-performing culture.
• Manage stock control processes, including deliveries, replenishment, inventory accuracy, stock rotation, and loss prevention.
• Resolve customer queries and complaints professionally and efficiently, ensuring positive outcomes and high levels of customer satisfaction.
• Be available to work matchdays as required, supporting the delivery of a safe, efficient, and exceptional experience for supporters and visitors.
• Act in a manor that supports the Club's Values of Growth, Integrity, Belonging, Resilience, Pride, and Commitment, demonstrating these behaviours in all aspects of the role.

Successful candidates will benefit from a comprehensive range of club benefits. This includes (but is not limited to):

• Complimentary matchday ticket for home fixtures
• 25 days annual leave + bank holidays
• Enhanced family friendly leave policies
• Pension Scheme with Royal London
• Enhanced CPD opportunities and structured professional development pathways.
• The opportunity to get involved in wider club initiatives through a variety of Working Groups.
• A range of wellbeing support, including 24/7 access to a GP for employees and their dependents, as well as access to gyms and exercise classes at both Carrow Road & Avant Training Centre.

Closing date: Monday, 7th September 2026

Norwich City Football Club are committed to ensuring equal opportunities are given to all and welcomes applications from all areas of the community regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and civil partnerships.

Norwich City Football Club is an equal opportunities employer and recognises the importance of safeguarding children and vulnerable adults in the workplace. Please be aware that a criminal disclosure and identity check will be carried out for this post. Engagement will be subject to a satisfactory DBS disclosure.