Senior Retail Store Lead — Elevate Fan Experience

Norwich City Football Club; Norwich; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Complimentary matchday ticket for home

25 days annual leave + bank holidays

Enhanced family friendly leave

Pension Scheme with Royal London

Enhanced CPD opportunities

Job summary

Norwich City Football Club is seeking an experienced Senior Retail Stores Supervisor on a fixed term contract for 9 months. The role sits in the Retail Stores team and focuses on delivering excellent customer service, leading a busy shop floor, and ensuring smooth store operations.

The successful candidate will manage a large team, drive sales targets, maintain visual merchandising standards, and participate in matchday activities to enhance the supporters' experience.

Qualifications

• Deliver exceptional customer service in a fast-paced retail environment.
• Take responsibility for opening and closing the store, ensuring procedures are completed accurately and securely.
• Lead and motivate the team to achieve sales targets through effective selling techniques and promotion of campaigns.
• Maintain high standards of visual merchandising, store presentation and housekeeping.

Responsibilities

• Supervise, coach, and support a large team of retail assistants and foster a high-performing culture.
• Manage stock control processes including deliveries, replenishment, inventory accuracy, stock rotation and loss prevention.
• Resolve customer queries and complaints professionally to ensure high customer satisfaction.
• Be available to work matchdays as required to support a safe, efficient fan experience.
• Act in a manner that supports the Club's Values in all aspects of the role.

Skills

Customer service

Team leadership

Stock control

Job description

Norwich City Football Club is seeking an experienced Senior Retail Stores Supervisor on a fixed term contract for 9 months. The role sits in the Retail Stores team and focuses on delivering excellent customer service, leading a busy shop floor, and ensuring smooth store operations.

The successful candidate will manage a large team, drive sales targets, maintain visual merchandising standards, and participate in matchday activities to enhance the supporters' experience.