HR & Scheduling Administrator

Norwich City Football Club; Norwich; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Matchday ticket

Annual leave 25 days

Enhanced family-friendly leave

Pension scheme

Job summary

Norwich City Football Club is seeking an experienced HR & Scheduling Administrator to join the HR Department. You will deliver efficient HR and scheduling support for over 300 casual workers on matchdays and events, handling HR enquiries, inductions and payroll-related tasks in a fast-paced environment.

The role requires strong administrative and people skills, attention to detail, and a proactive approach to ensure accurate records and smooth workforce scheduling.

Qualifications

• Previous administrative experience in a busy environment.
• Strong IT and systems skills with proficiency in MS Office.
• Proactive approach and ability to manage multiple priorities.

Responsibilities

• Manage HR enquiries and recruitment inboxes with timely, professional responses.
• Coordinate recruitment and induction sessions; interview casual workers.
• Ensure right to work, DBS checks and new starter paperwork are completed.
• Process new starter documentation and arrange required training.
• Assist with monthly payroll information preparation.
• Use HR and recruitment systems effectively.
• Schedule casual staff for stadium events to meet staffing requirements.
• Communicate clearly with the casual workforce and maintain records.

Skills

HR administration

Recruitment coordination

Scheduling

Attention to detail

Communication skills

Tools

HRIS systems

Job description

An exciting opportunity has arisen for an experienced and motivated individual to join the HR Department at Norwich City Football Club as HR & Scheduling Administrator. This is an excellent opportunity for someone with strong administrative and people skills who enjoys working in a fast-paced environment and is passionate about delivering excellent support to both colleagues and employees. The successful candidate will be part of a small, dedicated team, providing an efficient HR and scheduling service to over 300 casual workers employed across First Team matchdays and stadium events. The role plays a key part in ensuring staffing requirements are met, casual worker records are maintained, and workforce scheduling runs smoothly and effectively. This is a fantastic opportunity to develop your HR and administrative career within a dynamic and exciting football environment. Key tasks/responsibilities include, but are not limited to:

• Manage the HR enquiries and recruitment inboxes, responding to emails and messages in a timely and professional manner.
• Coordinate and administer recruitment and induction sessions, including interviewing and inducting casual workers on both an individual and group basis.
• Ensure all casual workers provide the required right to work, DBS documentation and complete all new starter paperwork.
• Process new starter documentation and arrange relevant training, ensuring all casual worker records are accurate and up to date.
• Assist with the preparation of monthly payroll information.
• Utilise HR and Recruitment systems effectively.
• Coordinate and schedule casual staff for all stadium events, ensuring staffing requirements are met efficiently.
• Communicate effectively and professionally with the casual workforce, providing clear and timely information.
• Act at all times in a manner that reflects and supports the Club's values of Growth, Integrity, Belonging, Resilience, Pride and Commitment.

The ideal candidate will have previous administrative experience, excellent IT and systems skills, and a proactive approach to their work. They will be able to work efficiently within a busy team environment, managing multiple priorities while maintaining a high level of accuracy and professionalism.

Successful candidates will benefit from a comprehensive range of club benefits. This includes (but is not limited to):

• Complimentary matchday ticket for home fixtures
• 25 days annual leave + bank holidays
• Enhanced family friendly leave policies
• Pension Scheme with Royal London
• Enhanced CPD opportunities and structured professional development pathways.
• The opportunity to get involved in wider club initiatives through a variety of Working Groups.
• A range of wellbeing support, including 24/7 access to a GP for employees and their dependents, as well as access to gyms and exercise classes at both Carrow Road & Avant Training Centre.