Store Manager

Big Yellow Self Storage; Norwich; On-site; GBP 36,721 - 40,393; Full time

Benefits offered by this job

Competitive rates of pay reviewed annually

Quarterly team bonuses up to 25%

Additional day off for your Birthday

28 days holiday entitlement, increasing with service

Training and support for career development

Pension and sharesave schemes

Social events throughout the year

Enhanced family friendly policies

Free on-site parking

Cycle to work scheme and gym discounts

Vouchers for significant life events

Day off to volunteer for charity

Access to wellbeing and assistance programs

Job summary

A leading storage company located in Norwich is looking for a Store Manager to lead a team and maximize store performance. This mid-senior level role involves overseeing daily operations, ensuring top-notch customer service, and fostering a positive work environment. The position offers a salary of £36,721 per annum with the potential to earn up to £40,393, plus various benefits including bonuses, additional days off, and training programs.

Qualifications

• Mid-Senior level experience in retail management is required.
• Ability to lead and develop a team effectively.
• Strong focus on customer service excellence.

Responsibilities

• Lead and work alongside your team daily.
• Manage team performance and financial contributions.
• Create a positive work environment and improve team satisfaction.
• Oversee store operations with a focus on cleanliness and safety.

Skills

Team Leadership

Performance Management

Customer Service

Commercial Awareness

Accountability

Job description

Role: Store Manager
Location: Norwich
Salary: £36,721 per annum (OTE £40,393) plus benefits
Hours of work: 40 hours per week – 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.

What We Give Back To You

• Competitive rates of pay reviewed on an annual basis
• Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
• Additional day off for your Birthday
• Holiday entitlement of 28 days, increasing with service
• Training and support to help you develop a great career with us from day one
• Great pension and sharesave schemes
• Social events throughout the year
• Family friendly policies which include enhanced maternity, paternity and adoption packages
• Free on-site parking
• Cycle to work scheme and gym discounts
• Vouchers for important life events, birthdays and long service rewards
• Day off to volunteer for one of our charity partners
• Access to wellbeing support and employee assistance programme (EAP)

Responsibilities

• Leading from the front and working shoulder to shoulder with your team
• Managing, recognising and rewarding your team whilst maximising the performance of your store
• Identifying the potential of your team to ensure there is a strong pipeline of talent
• Creating a working environment where people are happy to come into work
• Full ownership of store financial contribution to drive sales and control costs
• Ensuring you and your team always provide the highest level of customer service
• Maintaining commercial awareness of competitors to improve team and store performance
• Taking accountability for all aspects of store operations, including maintaining cleanliness, health and safety standards, monitoring store security and accurate completion of administration
• Promoting a positive and flexible approach to daily management of your store/team

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development, Retail