Retail Supervisor

Newcastle United; Newcastle upon Tyne; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

Newcastle United in Newcastle Upon Tyne is seeking a Retail Supervisor to support the management team in delivering a premium store experience.

You will manage sales and service to exceed targets in a fast-paced, high footfall environment, with flexibility to work evenings and weekends.

Join the Newcastle United family and contribute to the club's retail operations across matchdays and off-pitch periods.

Job description

Retail Supervisor

Newcastle Upon Tyne - St James Park

Permanent

Competitive Salary

Closing Date: 20th September 2026

We are the heartbeat of the city. Come and be a part of a long and proud history where we strive to be the best in everything we do, on and off the pitch. Bringing the people and communities together, join the Newcastle United Family, as we embark on the next steps of our exciting journey.

About the role

We’re looking for a Retail Supervisor to work alongside the management team to support building a driven, positive and hard-working team.

Working in our fast paced, high footfall store, you will manage sales and services with the aim to exceed commercial targets whilst delivering a best in class, premium retail experience for every visitor.

Your impact

You will have previous retail supervisory experience, ideally within a fast-paced sports retail environment but this is not essential.

You will have significant experience within customer service, ensuring you and the team deliver a ‘best in class’ service.

You will be flexible to work variable patterns including regular evenings and weekends.

About the team

You will work for our Store Manager and Assistant Store Managers, with responsibility for the store associates.

United As One

We’re committed to equality, diversity and inclusion and believe in equal opportunities for all. We recognise that the diversity of our people is one of our greatest strengths. We work together to reflect the communities we serve and to maintain an inclusive environment in which everyone can be their authentic self and is enabled to achieve their full potential.

Safeguarding

We’re committed to being a place where everyone is safe, heard, valued and able to thrive so we place high value on the safeguarding and welfare of everyone we engage with.