Senior Retail Operations Director | Multi-Site Growth

CCHG Ltd; Newbridge; On-site; GBP 120,000 - 160,000; Full time

Job summary

VPZ is seeking an experienced Operations Director to lead Retail, Marketing, Property and HR across 200 stores and our growing ecommerce platform. The role demands commercial acumen, tough decision-making and a hands-on leadership style to drive performance in a fast-moving, multi-site retail business.

You'll be accountable for delivering the operational strategy, improving like-for-like sales, margin and cost control, and ensuring consistent execution across the estate.

Qualifications

• Experience as an Operations Director or equivalent in a large multi-site retail business (100+ stores).
• Proven track record in driving sales performance and P&L outcomes.
• Strong HR knowledge with experience handling complex employee relations.
• Solid property experience covering leases, negotiations and estate strategy.
• Ability to lead large, layered teams and hold people to account.

Responsibilities

• Own end-to-end Retail Operations, Marketing Operations, Property and HR.
• Focus on sales performance, execution quality and operational discipline.
• Lead Area Sales Manager structure and build bench strength.
• Set customer experience standards across the estate.
• Oversee marketing campaigns, POS, signage, budgets and supplier relationships.
• Manage leases, renewals, rent reviews and landlord relationships.
• Drive recruitment, workforce planning and capability building at scale.
• Shape culture, engagement and performance for 600+ staff.

Skills

Operations leadership

Sales leadership

HR knowledge

Property management

Team leadership

Job description

VPZ is seeking an experienced Operations Director to lead Retail, Marketing, Property and HR across 200 stores and our growing ecommerce platform. The role demands commercial acumen, tough decision-making and a hands-on leadership style to drive performance in a fast-moving, multi-site retail business.

You'll be accountable for delivering the operational strategy, improving like-for-like sales, margin and cost control, and ensuring consistent execution across the estate.