Senior Retail Lead & Store Coach

EE; Newport; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Starting salary £29,921 + uncapped per

Private GP 24/7 for you and family

Carer's leave (up to 2 weeks)

Family leave – 18 weeks full pay, 8 wk

Staff discounts on EE & BT products

Career development support

Season ticket travel loan

Volunteering days

Optional private healthcare and dental

Job summary

EE is seeking a Senior Retail Advisor to join our store team in the United Kingdom. You will lead on the shop floor when the managers are away, guide colleagues, and ensure excellent customer experiences while meeting sales targets.

You will build strong customer relationships, demonstrate product knowledge, and help drive the store’s performance. A proactive, composed, and adaptable attitude is essential to thrive in a fast-paced environment.

Qualifications

• Senior Retail Advisor role requiring leadership on shop floor and ability to guide others.

Responsibilities

• Lead the shop floor when Manager and Assistant Manager are away.
• Match customers with the right solutions and upsell where appropriate.
• Help keep the store running smoothly and create a confident, supported environment for customers and colleagues.

Skills

Leadership

Customer service

Communication

Job description

EE is seeking a Senior Retail Advisor to join our store team in the United Kingdom. You will lead on the shop floor when the managers are away, guide colleagues, and ensure excellent customer experiences while meeting sales targets.

You will build strong customer relationships, demonstrate product knowledge, and help drive the store’s performance. A proactive, composed, and adaptable attitude is essential to thrive in a fast-paced environment.