Senior Retail Leader - Customer Experience & Store Coach

EE; Gloucester; On-site; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Online GP

Paid Carer's Leave

Family Leave

Huge Discounts on EE/BT products

Career Development

Season Ticket Travel Loan

Volunteering Days

Optional Private Healthcare and Dental

Job summary

EE is seeking a Senior Retail Advisor at our Gloucester Costco Store to drive excellent customer experiences and lead by example on the shop floor. You will match customers with EE/BT solutions, support daily store operations and motivate colleagues to deliver strong sales results.

In this role, you’ll help guide and train teammates, stay composed under pressure, and adapt to changing busy moments while maintaining a welcoming customer environment.

Qualifications

• Leadership and people skills
• Ability to stay calm in busy moments and guide others

Responsibilities

• Lead on the shop floor in the Manager and Assistant Manager's absence
• Match customers with the right EE/BT solutions
• Help keep the store running smoothly and set a positive example for the team

Job description

EE is seeking a Senior Retail Advisor at our Gloucester Costco Store to drive excellent customer experiences and lead by example on the shop floor. You will match customers with EE/BT solutions, support daily store operations and motivate colleagues to deliver strong sales results.

In this role, you’ll help guide and train teammates, stay composed under pressure, and adapt to changing busy moments while maintaining a welcoming customer environment.