Store Lead & Performance Coach – Retail Excellence

ON RUNNING; Greater London; On-site; GBP 29,000 - 36,000; Full time

Job summary

ON RUNNING is seeking a Lead Store Advisor in London to drive sales performance and mentor Store Advisors. You will supervise customer interactions, optimize inventory management, and execute visual merchandising plans to ensure a compelling in-store experience.

The role requires leadership experience, strong communication skills and a passion for running, fashion, and sport retail. Weekend/evening availability is expected.

Qualifications

• 2 - 3 years of experience in retail operations or a customer-focused environment.
• At least one year of experience leading teams, managing projects, or driving performance improvement initiatives.
• Experience in the Outlet, Running, Fashion, or Sports industry is a plus, but a passion for these areas is essential.
• Exceptional communication and interpersonal skills, with the ability to connect with customers and inspire your team.
• A keen eye for maintaining a visually appealing store and upholding high visual merchandising standards.
• Ability to work weekends, evenings and holidays as needed.

Responsibilities

• Supervise customer interactions and mentor Store Advisors.
• Optimize inventory management and assist with stock planning.
• Execute visual merchandising plans to uphold brand standards.
• Contribute innovative ideas to enhance store processes and performance.

Skills

Leadership

Communication

Visual Merchandising

Inventory Mgmt

Customer Service

Job description

ON RUNNING is seeking a Lead Store Advisor in London to drive sales performance and mentor Store Advisors. You will supervise customer interactions, optimize inventory management, and execute visual merchandising plans to ensure a compelling in-store experience.

The role requires leadership experience, strong communication skills and a passion for running, fashion, and sport retail. Weekend/evening availability is expected.