Senior Retail Advisor — Lead & Elevate the Store

EE; Horsham; On-site; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Online GP

Carer’s Leave

Family Leave

Discounts on EE/BT

Career Development

Season Ticket Travel Loan

Volunteering Days

Private Healthcare (optional)

Job summary

EE in the United Kingdom is seeking a Senior Retail Advisor to lead the shop floor, match customers with EE/BT solutions, and serve as a role model when leadership is away. You will guide and motivate the team, ensuring exceptional customer experiences at every interaction.

We value resilience, calm under pressure, and a proactive approach to development. Flexibility with hours is available to fit the right person while driving store performance.

Qualifications

• Experience leading a team on the shop floor.
• Proven ability to guide others and stay calm under pressure.
• Strong track record in delivering excellent customer experiences.

Responsibilities

• Lead store floor operations and act as role model for colleagues.
• Match customers with right EE/BT solutions and services.
• Step in to lead when Manager and Assistant Manager are away.
• Create an environment where customers and colleagues feel supported.

Skills

Leadership

Customer service

Communication

Sales driven

Job description

EE in the United Kingdom is seeking a Senior Retail Advisor to lead the shop floor, match customers with EE/BT solutions, and serve as a role model when leadership is away. You will guide and motivate the team, ensuring exceptional customer experiences at every interaction.

We value resilience, calm under pressure, and a proactive approach to development. Flexibility with hours is available to fit the right person while driving store performance.