Senior Resident Liaison Officer - Refurbishment

Blue Octopus Recruitment; Nottingham; Hybrid; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Bonus entitlement based on performance

Holidays 26 days

Life Assurance

Pension

Private medical insurance

Ability to purchase additional holiday

Access to discount portal

Cycle to Work scheme and Lovell Way to

EV

Digital GP

Employee assistance programme

Sharesave scheme

Job summary

Lovell is seeking a Senior Resident Liaison Officer to join our Nottingham-based delivery team, supporting social housing refurbishment contracts across Yorkshire and Nottingham. You will engage tenants, coordinate activities and ensure excellent customer service, drawing on strong communication and administration skills.

The role requires experience as a Resident Liaison Officer, handling workload across planned maintenance programmes and working within a collaborative delivery environment.

Qualifications

• You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems.
• You will be experienced Resident Liaison Officer with proven track record of managing workload across planned maintenance programmes.
• Knowledge of internal and external programmes is advantageous.

Responsibilities

• Deliver a first-class customer experience driving high levels of satisfaction on social housing refurbishment contracts.
• Work from the Nottingham office within a wider delivery team.
• Coordinate with tenants and stakeholders to manage workloads efficiently.

Skills

Communication skills

Customer service

CRM systems

Administration

Microsoft Office

Job description

Permanent - Full Time - 40 Hours

An exciting opportunity has arisen within our growing Refurbishment business for a Senior Resident Liaison Officer to join a dynamic Partnership team, covering Yorkshire and Nottingham.

Working out of our Nottingham office within a wider delivery team and responsible to the Senior Resident Liaison Officer, the position will deliver a first-class customer experience driving high levels of satisfaction working on social housing refurbishment contracts.

We are looking for a pro-active and engaging individual who has exceptional communication skills and customer service experience. You will have good administration skills, comfortable in the use of Microsoft Office, and ideally with some experience of CRM systems.

You will be experienced Resident Liaison Officer with proven track record of successfully managing the workload across planned maintenance programmes. As well as having a strong knowledge of internal and external programmes.

Benefits

• Bonus entitlement based on performance KPIs
• Holidays - 26 days
• Life Assurance
• Pension
• Private medical insurance
• Ability to purchase additional holiday
• Access to discount portal
• Cycle to Work scheme and the Lovell Way to EV
• Digital GP
• Employee assistance programme
• Sharesave scheme

As an Investors in People Gold award employer, Lovell is the UK’s leading provider of mixed tenure affordable homes and has a reputation for innovation and excellence in the delivery of high-quality housing development and regeneration projects.

We are committed to enhancing the communities in which we work, building quality homes for real people and looking after our own people; developing talent is key to achieving this. We understand that the success of our organisation comes from the strengths, skills and personalities of our people. Lovell is an equal opportunities employer who encourage and value diversity and inclusion within our teams.

The Lovell culture is one that has been successful for many years. It is based on empowering colleagues to make decisions at a regional and local level, and to challenge the status quo whilst working as one to achieve our goals and make Lovell a great place to work for all.